McDonald's

3.3
1760 reviews
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Business Details

7413 Custer Rd W, Lakewood, WA
98499, United States
(253) 534-8959
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7413 Custer Rd W, Lakewood, WA
98499, United States

Hours

Reviews

3.3
1,760 reviews
5 stars
525
4 stars
377
3 stars
345
2 stars
166
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Staff Attitude

While some customers praised the friendliness of the staff, others reported unprofessional behavior and poor customer service.

Food Quality

Several reviews mentioned concerns about food quality, including cold items, incorrect orders, and even food safety issues.

Cleanliness

The cleanliness of the location received mixed feedback, with some praising it while others noted unclean conditions.
  • MM
    Michael Myrick
    5 days ago
    1.0
    Left 2 cheese burgers off a 2 cheese burger meal. When I called to ask for a manager the manager at night didnt speak English well enough to help with my order being wrong.
  • BM
    Benjamin Mukoma
    Jan 1, 2026
    5.0
    Nice people 👍
  • RK
    Ricki Krosschell
    Dec 26, 2025
    2.0
    I order a sausage McMuffin then I pay at the register. I'm waiting for a while felt like 6 min. Then a Spanish speaking man comes to the register and speaks to the main man in the front who also speaks Spanish he pays for his order .x then the guy working goes right to getting his order. Then the customer slowly left not in a hurry. I waited another 5 min. Other times Ive gone to the same McDonald's I had to wait for the longest time while seeing people leave that wasnt there before me and this is not an app like uber eats.
  • HM
    Hugh Mungus
    Dec 22, 2025
    1.0
    Originally I wrote a small essay, but I'm gonna keep this brief: there's 2 other stores nearby, just go there. Management of this store is abysmal. Wait times are ridiculous, staff can hardly communicate, and the food generally comes out either wrong or bad. Please, I beg you, go to another store. Don't make the mistake of giving this franchise money, the owner clearly doesn't deserve it.
  • BG
    Breanne Griffin
    Dec 22, 2025
    1.0
    Too many terrible experiences. They used to be good. Now with the 2 drive thru lines they will skip you randomly and not answer the speaker. And this is the slowest McDonald's. Too many times would it have been better for me to drive farther to the one in green first because it would've been faster and better. Will not be going here again solely because of drive thru
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lakewood, WA?

McDonald's in Lakewood, WA is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery every day from 5:00 AM to 12:30 AM through their online ordering platform.