McDonald's

3.2
1086 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8201 Steilacoom Blvd SW, Lakewood, WA
98498, United States

Hours

Reviews

3.2
1,086 reviews
5 stars
310
4 stars
210
3 stars
225
2 stars
103
1 star
238

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted long wait times, both in the drive-thru and inside the restaurant, often exceeding reasonable expectations.

Food Quality

Feedback indicated a decline in food quality, with reports of stale or improperly prepared items, and some customers experiencing food-related illnesses.

Customer Service

While some employees received praise for their friendliness, many reviews noted poor service, including rude staff and lack of assistance.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.
  • DT
    David T
    2 days ago
    3.0
    Food is fine... I was 3rd person in the door after 6am. I observed trash inside and out, and in parking spaces, I assume from the previous business day?
  • TJ
    TERRI JENNINGS
    6 days ago
    1.0
    This is the worst McDonald's I've ever been to. I asked for my double cheeseburger to have no onions on it and I told them I was allergic to onions. When I got my burger I asked if there was onions on it and I was assured that no there were not. And I got home and took a bite of it there were onions on it but they were in between the patties. I feel this was intentional that whoever made it thought they were being funny. I called the restaurant and asked for the number for either corporate or the owner and they refused to give me the number. They said they would replace my burger and I told them that was not good enough that I wanted to speak to either corporate or the store owner. This is not the first time this has happened at the store. I'm not sure if it's laziness or deliberate but I see a lot of people making similar complaints
  • BD
    Brian DMillo
    Dec 29, 2025
    5.0
    There is something about McDonald's that nobody knows. Even the executives at McDonald's Corp. Don't know this. Their espresso is better than Starbucks or any other coffee establishment for that matter. The problem is that there is no button that they can push to sell you one shot of espresso. We need McDonald's corporation to change that ask for a shot of espresso with two spoons of sugar and two creamers do not add water. That would make it in Americano. Just drink it as described. And you will be in heaven. On the streets we call it a Mickey D's cortado. Try it and you can thank me later.
  • RB
    robert bell
    Dec 28, 2025
    1.0
    They ALWAYS screw up our order! We order the SAME thing (2 Big Breakfast with hot cakes and Bacons) ALL the time and they ALWAYS screw it up. This time, they forgot the sausage, syrup, butter and utensils. This is the 10th time they've screwed up our order. So why do we keep going back? Because we want to how many times it's gonna take to get our order right. MAYBE 11 might be our lucky number.
  • DB
    Dokotah Blevins
    Dec 26, 2025
    1.0
    Every. Single. Time. They forget half of my order, I say it is a one time thing it wont happen next time. Maybe it will be different in a year, BUT for 3 Months it has been constant mistakes. Then I have to wait for them to double check my recipt (understandable dont want to hand out free food) and wait another 10 mins for the food I was supposed to get after my first 15 wait. The doubke checking should be done before the food is handed out. A mistake or long wait time once or twice is okay, but when its small orders and the place is empty nothing should be wrong. How can you misplace 4 cookies on an order of 4 cookies and 2 burritos .

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's located at 8201 Steilacoom Blvd SW, Lakewood, WA?

McDonald's at 8201 Steilacoom Blvd SW, Lakewood, WA is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:30 AM to 11:00 PM Thursday through Saturday.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday; it operates 24 hours Thursday through Saturday.