Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported long wait times, often exceeding 20-30 minutes for orders, especially in the drive-thru.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of communication, and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including unclean tables and bathrooms.
Food Quality
While some customers enjoyed the food, many reported issues with cold or burnt items, and a lack of availability for certain menu items.
CH
Cedric Hill
5 days ago
1.0
I ordered through the McDonald’s app and checked in for curbside pickup while already parked in the designated spot. The order was simple—just a 10-count McNugget and a large sweet tea. I waited 30 minutes with no food and had to call the store, where I was told they “tried to bring it out” and I wasn’t there. This is false, as I placed the order from the spot and never left. It is unacceptable for the company and its employees to blame the customer for their inability to provide efficient service. This level of customer service is unacceptable, especially when mobile ordering is supposed to be fast and convenient.
CS
clarence suda
Nov 11, 2025
3.0
Food was good, but fries were cold and not crisp, we waited in drive through about fifteen minutes! First to order, then some for food to come out. Long time
RR
Raina Fisher (Rai)
Nov 11, 2025
1.0
I'm... baffled.
My husband went to pick up our order- which we put in through the app at 9:46 PM. He didn't get out of the drive thru until 10:40, and had arrived at around 10:00-10:10.
There were FOUR cars in front of him, and somehow, two meals took an HOUR. He saw management twiddling their thumbs near the register, and only saw one person near the receipt window. He was told he'd be helped "in a moment", only to wait around 20 minutes... at the ORDERING MICROPHONES in the drive thru.
This is the second time we'd ordered from this location in the last couple of weeks, and both times they've left items out of our order. The food, like always, is ice cold. The fries are stale.
We are PISSED. I'd rather spend the extra gas to go to a different location than ever deal with these people again. How careless and inconsiderate can staff get???
We will be contacting corporate.
MF
Matthew Friedley
Nov 10, 2025
1.0
This is the close McDonald's for our family. One thing I can always count of is they mess up our order every time. Every time we are missing food.
WD
Willie Deuel
Oct 24, 2025
2.0
Stopped here for lunch on our way home to Seattle from Portland. I’ve never been to a McDonald’s that was out of quarter pounders and Diet Coke before, so that’s a first for me. So I ordered McNuggets with sweet chili sauce, but my order came with honey mustard. When I asked about my sauce they told me they were out of it but couldn’t mark it as out of stock on the kiosk. Makes me wonder what else they’re out of.
McDonald’s is built on consistency and minimal negative surprises. Well, I was surprised today.
I honestly hate giving negative reviews but after seeing so many 1 and 2 star reviews of this location I decided to chime in with hopes that positive changes can be made. It’s a nice, clean, convenient location.
What are the operating hours for this McDonald's location?
This McDonald's at 15004 Union Ave SW, Lakewood, WA is open 24 hours every day of the week.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, it has a drive-thru service open 24/7, meaning you can use it any day at any time.
What delivery and pickup options are available at this McDonald's?
The McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's for delivery from this location?
You can order delivery through their website at 'https://mcdonalds.order.online/business/-5579' or use the McDonald's App available on Apple and Android devices.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of food and services does this McDonald's offer?
This McDonald's serves a variety of menu options including breakfast, burgers, sandwiches, coffee, frozen yogurt, and ice cream. Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby hair salons or barber shops close to this McDonald's?
Yes, nearby places include Super K Barber Shop, 7 Sisters Barber Shop, Shea's Barber & Beauty Salon, Cesar Barber Shop, Bells Barber Shop, and Glory Barber, which provide a range of beauty and hair services close to McDonald's for your convenience.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include El Pulgarcito 5 Sabor Salvadoreño for Salvadoran cuisine, Pho Lewis Vietnamese Fusion for Vietnamese food and bubble tea, Tacos California and California Tacos for Mexican dishes, Manic Meatballs for Scandinavian and American food, Pizza Hut for pizza, and Subway for sandwiches.
Are there any nearby services for car care near this McDonald's?
Yes, Pony Express Car Wash offers car wash and auto detailing services nearby, perfect for a quick car care stop when visiting McDonald's.
What community resources or places of interest are located near this McDonald's?
Nearby community places include Pierce County Library for resources and programs, Tillicum American Lake Gardens Community Center for social services, and 2nd Chance Ministries and NTCC Tillicum WA as local churches.