Jimmy John's

3.9
280 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8520 Steilacoom Blvd SW, Lakewood, WA
98498, United States

Hours

Reviews

3.9
280 reviews
5 stars
140
4 stars
54
3 stars
32
2 stars
19
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude interactions and poor service.

Food Quality

The quality of the sandwiches is inconsistent, with some customers enjoying the food while others complained about freshness and incorrect orders.

Speed of Service

Many customers noted that the service was not as fast as expected, with several complaints about long wait times and orders being delayed.

Pricing Concerns

Several reviews mentioned that the sandwiches are overpriced for the quality received, leading to dissatisfaction among some customers.
  • KR
    Kim Robinson
    Dec 24, 2025
    5.0
    Delicious sandwich. Premium ingredients
  • VV
    vanclanfam
    Dec 21, 2025
    3.0
    Employee barely acknowledged me when I got there even though the place was empty. I happily said hi, he said hi back but didn't make eye contact or any effort to help me. He was putting away fresh bread (delicious), but didn't say anything. He just kept doing what he was doing without saying a word for so long, that I seriously thought he might not help me at all. I was about to ask if there was someone else who could help me because it was becoming uncomfortable standing there just watching him, but he finally came over (and didn't seem very happy about it). All it takes is a quick acknowledgement. Hi, I'll be with you in just a minute.
  • PT
    Phillip Thomas
    Dec 8, 2025
    1.0
    Overpriced for mediocre sandwich
  • AJ
    Average Joe
    Dec 2, 2025
    5.0
    Great customer service, great food and clean location.
  • SF
    Steven Fernandez
    Oct 4, 2025
    4.0
    The sandwiches cost too much but when in certain pinches I still love the fresh tasting sandwiches. But honestly I go to JJ once a year now because of the price.