Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
1,201 reviews
5 stars
485
4 stars
278
3 stars
205
2 stars
67
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude or inattentive service, long wait times, and frequent order mistakes.
Food Quality
Many reviews highlighted poor food quality, including cold items, missing ingredients, and overall dissatisfaction with the meals.
Cleanliness
Some customers noted cleanliness issues within the restaurant, including dirty counters and unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and enjoyable ice cream products.
LB
Logan Borgen
5 days ago
5.0
There was a goth girl working there and now I’m in her basement but I still got my order
BZ
Beth Zarling
Feb 10, 2026
4.0
Every dq is slow. This one is too. Blizzards take time. Any non-dessert item is not great
DW
Diana Willis
Jan 30, 2026
1.0
Sat at the speaker in the drive thru for several minutes without being acknowledged at 4pm on a Friday, couldn't get anyone's attention to take my order, pulled to the window where the kid argued with me about taking my order. Called the restaurant and some dude answers with bro I need you to come to work. I get it's fast food but good lord, get it together. Let's at least pretend to know how to function as an adult.
BB
Blessed
Jan 21, 2026
1.0
Jenea is extremely rude and impatient. She has a bad attitude problem. She also kept rushing us (we were the only one in line and we took less than 2 minutes to order) Definitely won't be back because of her specifically.
RR
Raina Fisher (Rai)
Dec 28, 2025
1.0
My husband went and picked us up dinner from this location tonight. We will NEVER be back.
Our order is missing items. My texas toast was left out of the chicken strip basket. He was given a blizzard that was overflowing, melted, and they never flipped it. It melted all over the other food and his car. The fries are ice cold, and the containers weren't even close to full- mine was MAYBE filled halfway. My chicken strips are even colder than the fries. My husband's burger is MAYBE room temperature. We placed an online order and he arrived when the order was expected to be ready. There was one other customer there, and they were gone by the time he reached the window. He still had to wait, and was never even offered a paper receipt.
How hard is it to make sure food is warm and policy is followed? Either myself or my husband will be calling the location and potentially the corporate number, because this is ridiculous. I've never had such poor quality food or service from a Dairy Queen location. Ever.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Lakewood, WA?
Dairy Queen Grill & Chill in Lakewood is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill accommodate families with children?
Yes, the location is family-friendly, offers booster seats and high chairs, and welcomes children.
Is there outdoor seating available at this Dairy Queen location?
Yes, outdoor seating is available along with indoor seating.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, they feature a convenient drive-thru service for quick orders.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online for pickup at their website and download the Dairy Queen mobile app for exclusive deals.
Where is Dairy Queen Grill & Chill located in Lakewood, WA?
It is located at 10104 S Tacoma Way, Lakewood, WA 98499-4615, USA.
What nearby restaurants can I visit before or after Dairy Queen Grill & Chill?
Nearby restaurants include Lakewood Black Bear Diner, Ivar's Seafood Bar, Aliberto's Jr Fresh Mexican Food, Las Cazuelas, Sizzler, and Cafe Banana.
Are there any convenient gas stations or stores near Dairy Queen Grill & Chill?
Yes, ampm and ARCO gas stations with convenience stores and coffee shops are nearby for refueling and quick shopping needs.
What local services and amenities are close to Dairy Queen Grill & Chill that customers might find useful?
Nearby services include LibertyX Bitcoin ATM, property management companies like Regenesis Property Management and Kamg, legal services such as Rafal Gorski Attorney at Law, and various insurance agencies.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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