Multiple customers reported issues with incorrect orders and missing items.
Service Quality
Customer experiences with service varied widely, with some praising friendly staff while others noted rudeness and poor service.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and poor hygiene practices.
Drive-Thru Experience
Many customers expressed frustration with long wait times and poor service at the drive-thru.
MJ
Mitchell Jorgensen
Jan 5, 2026
3.0
They need to update their hours. Either that or they need to get their butts to work on time.
RR
Raina Fisher (Rai)
Dec 28, 2025
1.0
My husband went and picked us up dinner from this location tonight. We will NEVER be back.
Our order is missing items. My texas toast was left out of the chicken strip basket. He was given a blizzard that was overflowing, melted, and they never flipped it. It melted all over the other food and his car. The fries are ice cold, and the containers weren't even close to full- mine was MAYBE filled halfway. My chicken strips are even colder than the fries. My husband's burger is MAYBE room temperature. We placed an online order and he arrived when the order was expected to be ready. There was one other customer there, and they were gone by the time he reached the window. He still had to wait, and was never even offered a paper receipt.
How hard is it to make sure food is warm and policy is followed? Either myself or my husband will be calling the location and potentially the corporate number, because this is ridiculous. I've never had such poor quality food or service from a Dairy Queen location. Ever.
DJ
Dreka Johnson
Dec 11, 2025
5.0
Nice place. Service was fast and food was hot. Can't complain
EB
Emily Rutledge Bering
Nov 26, 2025
3.0
Drive thru attendant was rude.
JJ
john
Nov 23, 2025
2.0
They get orders wrong regularly even through there app, I’d go to the one on Hosmer instead, they have never gotten an order wrong, or forgotten items
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Lakewood, WA?
Dairy Queen Grill & Chill in Lakewood is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill accommodate families with children?
Yes, the location is family-friendly, offers booster seats and high chairs, and welcomes children.
Is there outdoor seating available at this Dairy Queen location?
Yes, outdoor seating is available along with indoor seating.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, they feature a convenient drive-thru service for quick orders.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill?
Yes, you can order online for pickup at their website and download the Dairy Queen mobile app for exclusive deals.
Where is Dairy Queen Grill & Chill located in Lakewood, WA?
It is located at 10104 S Tacoma Way, Lakewood, WA 98499-4615, USA.
What nearby restaurants can I visit before or after Dairy Queen Grill & Chill?
Nearby restaurants include Lakewood Black Bear Diner, Ivar's Seafood Bar, Aliberto's Jr Fresh Mexican Food, Las Cazuelas, Sizzler, and Cafe Banana.
Are there any convenient gas stations or stores near Dairy Queen Grill & Chill?
Yes, ampm and ARCO gas stations with convenience stores and coffee shops are nearby for refueling and quick shopping needs.
What local services and amenities are close to Dairy Queen Grill & Chill that customers might find useful?
Nearby services include LibertyX Bitcoin ATM, property management companies like Regenesis Property Management and Kamg, legal services such as Rafal Gorski Attorney at Law, and various insurance agencies.