Arby's

4.0
1325 reviews
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Business Details

9824 Gravelly Lake Dr Sw, Lakewood, WA
98499, United States
(253) 582-0433
http://www.arbys.com/locations/us/wa/lakewood/9824-gravelly-lake-dr-sw/store-413
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9824 Gravelly Lake Dr Sw, Lakewood, WA
98499, United States

Hours

Reviews

4.0
1,325 reviews
5 stars
606
4 stars
346
3 stars
202
2 stars
66
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with the service they received.

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and inconsistent portion sizes.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Cleanliness

Several reviews mentioned concerns about the cleanliness of the establishment, including health code violations.

Management Issues

There were complaints about management behavior, including rudeness and poor handling of customer complaints.
  • DM
    Diana Muro
    Jan 2, 2026
    5.0
    Melissa was SO kind and helpful! Very funny gal! The food was yummy 10/10 recommend the mozzarella sticks! Whatever Melissa is being paid, double it!😝🫶🏻
  • BJ
    Brett Johnson
    Dec 29, 2025
    5.0
    Clean outside and inside. Friendly associates
  • RM
    RPM Repair Performance Maintenance
    Dec 12, 2025
    4.0
    I tried the steak bites but was such a small portion meh wasn't worth the hype.
  • FM
    Frank McDaniel
    Nov 27, 2025
    1.0
    Ordered my food. Day before Thanksgiving. Didn't want to cook. Ordered 2 double roast beef with cheese and a large curly fry. Got home and one of the sandwiches was completely wrong and something I cannot eat. After paying so much for something my wife and I view as a treat, I won't do it again. It could of been a mistake, but check the order before you give it to your customer.
  • AJ
    Amelia Jackson
    Nov 15, 2025
    1.0
    Yesterday I wanted to try out the new turkey sandwich, it was very busy, I had a great service thanks to the young cashier and the cooks. Problem was the management he was so rude!! Like extremely rude to his cashier. Yelling at her for not having fries!! While he was in the fry station, if this how this place works with that kind of management imagine close doors, no thank you
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