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Arby's

4.0
(1331 reviews)
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Business Details

9824 Gravelly Lake Dr Sw, Lakewood, WA
98499, United States
(253) 582-0433
http://www.arbys.com/locations/us/wa/lakewood/9824-gravelly-lake-dr-sw/store-413
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9824 Gravelly Lake Dr Sw, Lakewood, WA
98499, United States

Hours

Reviews

4.0
1,331 reviews
5 stars
608
4 stars
349
3 stars
203
2 stars
65
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with reports of both friendly and rude staff, particularly in the drive-thru.

Food Quality

Food quality varies significantly; some customers enjoyed their meals while others received cold or poorly prepared items.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.

Cleanliness

Concerns about cleanliness and hygiene, including reports of unsanitary conditions and health code violations.

Management Issues

Management is noted to be both supportive and rude, leading to mixed experiences among customers.
  • OV
    Old Military Veteran
    Feb 5, 2026
    5.0
    Arby's now has a lot more food items. Great taste and service on a budget. The manager is very friendly and looks like he keeps the staff motivated and happy. Ring the bell.
  • TJ
    Tommy L. Munford Jr.
    Jan 25, 2026
    4.0
    ½lb roast beef and cheddar is where it's at!! They definitely have the meat!!
  • KK
    Katie Koznarsky
    Jan 21, 2026
    5.0
    Melissa was very friendly!
  • RR
    Ray Rez
    Jan 20, 2026
    1.0
    This is a regular Arby’s I stop by i haven’t been in months but today I went thru the drive thru and the young lady working the drive thru was rude for no reason at all. I pulled up and asked her if she was okay she got upset and told me if I wanted the food or not I never got to answer and she closed the drive thru window. Why work customer service if you can’t give decent service I’m not asking for top notch but I don’t want to pay for the food when your employees are being rude.
  • DM
    Diana Muro
    Jan 2, 2026
    5.0
    Melissa was SO kind and helpful! Very funny gal! The food was yummy 10/10 recommend the mozzarella sticks! Whatever Melissa is being paid, double it!😝🫶🏻
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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