McDonald's

3.1
1473 reviews
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Business Details

507 Hwy 9, Lake Stevens, WA
98258, United States
(425) 335-7793
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
507 Hwy 9, Lake Stevens, WA
98258, United States

Hours

Reviews

3.1
1,473 reviews
5 stars
436
4 stars
268
3 stars
226
2 stars
132
1 star
411

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a significant problem with service quality.

Food Quality

Many reviews highlighted cold, stale, or incorrect food items, particularly during dinner hours, suggesting inconsistency in food preparation.

Management Problems

Frequent mentions of poor management practices, including staff shortages and miscommunication about operating hours, contributed to customer dissatisfaction.

Customer Experience

While some customers praised friendly staff and good service, the overall sentiment leaned towards frustration due to long waits and service errors.

Inconsistent Hours

Customers expressed frustration over the location not adhering to advertised 24-hour service, often finding the drive-thru or lobby closed.
  • LT
    Lorraine Trefault
    Nov 16, 2025
    5.0
    Went in there tonight, for some chocolate chip cookies and they just know how to cook them perfect every time! I had the pleasure of having Jaden. Wait on me and he gave me the best customer service and the lady in front of me as well. Thank you for being an outstanding employee. And my apologies, if I spelt your name wrong
  • RR
    Randy Rogers
    Nov 16, 2025
    5.0
    This place always has the freshest and hottest fries I've ever had even at night time this place is amazing I love this location their food at night is always so fresh 😜
  • MM
    Maggie Melton
    Nov 13, 2025
    1.0
    if i could give it 0 stars i would. customer service is horrible most of the times and ok at best times. the only reason i come back is because its the closest one they need new and more staff asap.
  • BS
    Brandon S
    Nov 10, 2025
    1.0
    Behold, McDonald’s at 12 AM where management puts up cones, and complains to customers about not being to hire anyone and corporate forces them to stay open, while he plays on his phone in the drive thru window asking how I got through the cones lol
  • ES
    Eagle Storm
    Nov 2, 2025
    1.0
    Watched the staff up front finger through sandwiches while bagging with no gloves on, grab hashbrowns bare handed and put them in a sleeve and throw their hands up in the air to customers asking questions giving attitude. I understand this is fast food. But there is health code that has to be followed and I would think mcdonalds has a customer service that their employees are held to.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lake Stevens, WA?

McDonald's in Lake Stevens, WA is open 24 hours a day, 7 days a week, including drive-through and delivery services.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers 24/7 drive-through service for your convenience.