McDonald's

3.4
1316 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6000 Pacific Ave SE, Lacey, WA
98503, United States

Hours

Reviews

3.4
1,316 reviews
5 stars
400
4 stars
265
3 stars
285
2 stars
134
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and lack of attention.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Speed of Service

Service speed is inconsistent; some customers report fast service while others experience long wait times, especially in the drive-thru.

Food Quality

Food quality is hit or miss, with reports of cold or poorly prepared items, but some customers also mention fresh and hot food.

Cleanliness

The cleanliness of the restaurant varies; some customers note a clean environment while others report greasy floors and unsanitary conditions.
  • WG
    Wylie Guy
    Jan 3, 2026
    2.0
    Got there right when brkfast started but my bright mood was instantly clouded and was downpoured on by bad food and service they refused to give me oatmeal with hot water so it was cold or tap luke warm water on top of oatmeal the butter i put into it wouldnt even melt and i asked for some hot water so i could make It myself but they refused and so i asked for a new one which was also a hard pass uhmm no sorry well good day to nobody sir hope you are able to ruin everyone else's day also!!
  • JR
    Jennifer Renee
    Dec 27, 2025
    1.0
    Sat at the drive thru waiting for our order to be taken while other vehicles pulled up to the other menu board way after us and had their order taken immediately while we continued to be told to wait for our order to be taken. Absolutely unacceptable. Awful customer service and lack of good judgment at this location.
  • RJ
    randall jones
    Dec 22, 2025
    1.0
    Food's okay but the problem is it takes forever going through the drive-thru to get your food. I've sat in line there for upwards of 15 minutes. Yes I'm not kidding, this place is freaking slow, they are slower than molasses on a freezing day.
  • EM
    Eugene Marcello
    Dec 20, 2025
    5.0
    The past two times I’ve come here the worker on duty at night named Jesse has always been very welcoming and kind which is a really great attribute especially working in a fast paced environment. Jesse took the time to look over my order, he didn’t like the condition the Mccrispys were in so offered to change it out for anything on the menu instead of serving food that isn’t a good quality. From observing his relationship with his co-workers I can tell that he is a positive person to work around. If you come here at night you’ll be in good hands with Jesse
  • FA
    Faith Ann
    Dec 7, 2025
    1.0
    I am very highly disappointed with my order, tonight I had ordered dinner for me and my family for my once a month take out dinner. Anyways it starts off with me getting my first bag of food while I'm waiting for my child's happy meal, well when I went to inspect the food to make sure it was all there I had noticed that my MCcrispy chicken sandwich had said spicy when I ordered the regular deluxe MCcrispy, so as I was being pasted my childs Happy meal I said something to the cashier and he proceeded to asked me if they could see it. So I pass it to him, he continues to open the box to inspect it and give it back to me saying the "sticker is wrong but the sandwiche is correct it wasn't spicy", so I believed him. Further more after I leave the drive thru to inspect the rest of my meal for me to see my child didn't get her drink or any of my sauces that I paid extra for. So I proceeded to go inside and tell them what's missing. The general manager proceeded to fix their mess up and grab me my child's juice and only 1 of each of the sauce I had ordered multiple of. I didn't make it a big deal about the sauce due to I was just not in the mood for confrontation. Furthermore As I get home to finally sit down and eat my meal and I opened my deluxe MCcrispy meal and I take one bite and it turns out to be spicy. As of someone that used to work for McDonald's in my teenage years I feel as though it is not that difficult to see if a label says spicy on a box it's probably spicy especially if the customer says something about it. Now typically I am not the person to complain but this is the third time now that this McDonald's has screwed up my order. And I will not be continuing to go to this location anymore.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lacey, WA?

McDonald's in Lacey, WA is open daily from 5:00 AM to midnight for dine-in and drive-thru services.

When is drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 12:00 AM (midnight).