McDonald's

3.4
1305 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6000 Pacific Ave SE, Lacey, WA
98503, United States

Hours

Reviews

3.4
1,305 reviews
5 stars
397
4 stars
265
3 stars
285
2 stars
131
1 star
227

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor communication.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Freshness

While some reviews highlight fresh and hot food, others mention cold or poorly prepared items, indicating inconsistency.

Cleanliness

The restaurant is noted for being clean by some customers, but others have pointed out greasy floors and unsanitary conditions.

Speed of Service

The speed of service is mixed; some customers appreciate the quick service, while others experience long wait times.
  • BB
    Brodieee
    1 day ago
    1.0
    Waited 15 mins in the drive thru for two iced coffees then got to the window and they said they couldn’t make our drinks cause they ran out of ice. Didn’t offer another drink and also didn’t refund me.
  • AK
    A K
    4 days ago
    1.0
    Some homeless guy living in the parking lot in a truck. I think he might work there.
  • JT
    Jeremy Thomas
    Oct 28, 2025
    5.0
    The manager on duty could not have been more patient, kind, and friendly!! Everyone else on shift seemed glad to be there and the store looked spotless.. a rarity amongst McDonalds I’ve visited. Great experience🙂
  • BT
    Briana Torres
    Oct 16, 2025
    1.0
    I came late to pick up an online order I completed tonight. I ordered a 4 piece chicken strip meal large fry large drink for my son. I ordered 2 apple pies. I was informed at pick up they were out of apple pies and couldn’t refund the apple pies bc I ordered through the app. I got home unpacked our items to find a 3 piece chicken strip med fry large drink. Considering it’s now 1139pm I am not going to drive all the way back there so I’ll make the mistake known here instead.
  • JK
    james kelso
    Oct 10, 2025
    3.0
    Pretty decent selection but spent 15 minutes in the lobby finally hands my meal to me like it was just pulled out of the garbage can. cold fresh spilled over inside the bag tells me he still has to go make my drink. At this moment i decided to ask for a complimentary pie for such a long wait but was quickly denied. so I just got my money back and left hungry but I wasn't going to be treated like that and sure not spending my money on that kinds experience

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lacey, WA?

McDonald's in Lacey, WA is open daily from 5:00 AM to midnight for dine-in and drive-thru services.

When is drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 12:00 AM (midnight).