McDonald's

3.1
2638 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1325 Marvin Rd NE, Lacey, WA
98516, United States

Hours

Reviews

3.1
2,638 reviews
5 stars
724
4 stars
474
3 stars
466
2 stars
252
1 star
722

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, long wait times, and incorrect orders, indicating a significant issue with service quality.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction with the overall food quality.

Management Issues

Several customers noted poor management and staffing problems, suggesting a lack of effective leadership and coordination among employees.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, which detracted from the dining experience.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their kindness and helpfulness, indicating that there are employees who provide good service.
  • AA
    Alex
    1 day ago
    3.0
    They don’t follow fryer procedures so expect your food to be covered in someone else’s food, burnt food particulates and oil residue. This has been a reoccurring issue at this location. Nice people but terrible quality control
  • MM
    MiMo Mac
    Nov 4, 2025
    1.0
    This location, in my opinion, is going down the drain. Ate here yesterday but did not have time to voice that opinion until now. First off, and understand, I’m a very particular person when it comes to cleanliness, restaurant is not clean. Tables are wiped (sometimes) but the chairs are always dirty with who knows what spilled on them, hair and crumbs. Always have to clean my chair. Been coming here for years now because it’s the closest but never dared to use their restroom. Judging from how the restaurant is kept, I’m actually afraid to use it. 50% of the time, the French fries are lukewarm. Yesterday I watched my order (which contained French fries) sit on the assembly counter for 20 minutes while my overpriced ($5+) fish sandwich was being made. Common sense would dictate, don’t assemble hot items if you know there’s going to be a wait. My fish patty was burned and thrown together as if a two year old had the pleasure. I returned the sandwich so of course waited another 15 minutes for the next one. Wouldn’t you know it, that one was burned too. I’m thinking, the fryer oil needed changing. These employees definitely need some much needed additional training that focuses on food prep and and (very important) customer service. I understand that there are times that are overwhelming with onslaught of customers or just rude individuals but taking frustrations out on your customers is not the way to go. We are paying customers, not animals in a zoo although the animals probably get better food. Needless to say, I’m very disappointed with where this restaurant is heading. Like I mentioned before, been coming here for years and it’s getting pretty bad. Cleanliness and prices $$. Over the top. Time to look for a different fast food hamburger place.
  • AW
    Alona Williams
    Nov 4, 2025
    1.0
    From 2019 to 2021, I witnessed repeated inappropriate and unprofessional behavior from department leadership at this location. Management consistently failed to maintain proper boundaries between adult supervisors and minor employees, creating a workplace environment that felt unsafe, uncomfortable, and highly unprofessional. The lack of control and oversight was especially clear when employees were openly talked about in a negative manner—even while one was being escorted out by an ambulance. Another major concern is that the store continues to rehire the same problematic individuals, even after they have already demonstrated inappropriate behavior. Instead of improving the workplace, this only repeats the same issues and drives away good workers. This location needs serious attention from corporate or upper management. The ongoing lack of professionalism, poor leadership, and repeated rehiring of the same problematic staff make this store an unsafe and unacceptable environment for employees and customers.
  • MM
    Michael Mac
    Nov 3, 2025
    2.0
    This location was almost average before. It has gotten a lot worse. Recent visit, my order took 25 minutes to come. Fish sandwich was burned, Big Mac, fries, and coffee were cold because it was sitting on the counter for 20 minutes. I asked them to remake the order because I didn’t want to eat cold food. It still took another 15 minutes to complete. Bad service, bad attitude by employees, bad everything. I will drive to another location next time even though this location is the closest.
  • AE
    Alisha Ermitano
    Oct 30, 2025
    3.0
    They are understaffed and I feel bad for the ones that are trying but management needs to do better. There was no since of urgency my Big Mac was missing most the lettuce and sauce and no cheese , fish filler was Barely warm and to pay almost $5 for a lrg fry and it wasn’t even half full. The young lady handing out all the orders at the counter wasn’t giving out cups even though people stood there asking loudly. We had to get our own cups from behind the counter. Then the manager disappeared in the middle of their rush. Not okay. I only give some starts for the ones that were trying. This store obviously needs better managers that can staff the restaurant the way it should be and to help coordinate the crew. So that they can work better as a team. I have been working in restaurant business for over 30 years and they can do better

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lacey, WA?

McDonald's in Lacey, WA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's in Lacey provides delivery services available 24/7 through their online platform.