Chipotle Mexican Grill

2.9
255 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
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Business Details

4002 Pacific Ave SE, Lacey, WA
98503, United States
(360) 539-3227
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle South Lacey is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4002 Pacific Ave SE, Lacey, WA
98503, United States

Hours

Reviews

2.9
255 reviews
5 stars
78
4 stars
33
3 stars
22
2 stars
25
1 star
97

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, while others enjoyed fresh and tasty options.

Portion Sizes

Many reviews highlighted issues with small portion sizes, with customers feeling shortchanged compared to other locations.

Customer Service

Service quality varied significantly; some customers praised friendly staff, while others reported rude or inattentive service.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty counters and unsanitary conditions.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with online orders.
  • DC
    Daniel Clive
    4 days ago
    1.0
    Whenever last night to get food before work. I witnessed a young worker blow his nose and immediately put gloves on after no washing hands 🤮. Next the person who made my order and watched me pay but before he was done the cashier walked away, rather than hand me my food he slams it on the counter out of reach where it sat for a couple minuets till the cashier handed it to me. On top of all this the steak wasn't cooked all the way and the food was ice cold. This was my FIRST AND LAST time eating at this establishment
  • SM
    Sariah Mena
    Nov 17, 2025
    1.0
    I have not taken one bite. This is my “salad” with zero lettuce.. thanks a lot guys.
  • SJ
    Scott Johnson
    Nov 9, 2025
    1.0
    Apperently reading the Chipotle coupon is above the manager Eliots abilities... Topping of Queso or Side of Queso mean different things Stay away.. Staff here scoop less and lie to you about what Chipotle rewards are
  • KB
    Kimberly Barr
    Nov 3, 2025
    4.0
    Food was fresh, hot and tasted really good. A little pricey but I ordered a steak bowl so I knew the cost would be higher. It's not something I get very often.
  • SR
    S R
    Oct 30, 2025
    5.0
    They let me order even though it was super late. I apologized but they were insistent it was okay. Wonderful customer service! The chicken bowl I had was nice and hot!
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill South Lacey located?

Chipotle Mexican Grill South Lacey is located at 4002 Pacific Ave SE, Lacey, WA 98503, USA.

What are the operating hours of Chipotle Mexican Grill South Lacey?

Chipotle Mexican Grill South Lacey is open daily from 10:45 AM to 11:00 PM.