McDonald's

Reviews

• YW

  Yuanqi Wang

  Nov 3, 2025
  1.0
  I know my partner already wrote a review but I have to write one more. We are not only disappointed in the food but particularly in the service. We bought a meal about $30 including a hot fudge sundae for $4. When we questioned the person at the pickup window why it’s like half a cup with the bottom filled with lots of air, he just blatantly answered “this is how they are today”, twice. I didn’t expect him to actually fix the problem, but I’m surprised he didn’t even bother to find an excuse. What a customer experience! We have ordered dozens of hot fudge sundae from a lot of mcdonald’s and this is the worst of them all. So yeah, this is how I leave reviews today.
• TH

  Tong Hu

  Nov 3, 2025
  1.0
  We ordered the hot fudge sundae and the ice cream is so small, the bottom is empty and there is just 3/4 of the cup. We asked the staff and he said “it’s just the way it is now.” I ordered last week at another McDonald’s and I got the full cup of ice cream. We will go to another one next time.
• AF

  Antonio Fernandez

  Oct 26, 2025
  1.0
  I visited this McDonald’s early in the morning and initially had a positive experience with the two Sausage McMuffin I ordered and ate in-store; they were fresh and tasty. However, things took a serious turn when I ordered two more McMuffins and a hash brown to-go. Once home, which is only a 7 minute walk my wife bit into her McMuffin, and the edges were so hard that it cracked her tooth, causing her significant pain that actually made her cry. We’re now likely facing an emergency dentist visit, or potentially even an emergency room visit if we can’t get immediate dental care. Additionally, the second McMuffin and the hash brown were also very hard and appeared old and looked like they had been sitting under a heat lamp for quite some time. I did call the McDonald’s right after this happened and spoke to the manager, who apologized and offered to replace the items free of charge. I hope the management addresses these quality control issues to prevent this from happening again.
• JP

  Jae-Joon Park

  Oct 25, 2025
  5.0
  Title: Excellent Service by Cyrus at Kirkland McDonald’s! 🌟 We had a wonderful experience at this McDonald’s in Kirkland today. Cyrus greeted our family with such kindness and professionalism — his friendly attitude truly made our visit special. The restaurant was also very clean and well-maintained, which made our meal even more enjoyable. Thanks to Cyrus and the great team here, we’ll definitely keep coming back to this location. Highly recommended for great service and a welcoming atmosphere.
• RG

  Riley G

  Oct 17, 2025
  1.0
  Every time I come to this location, they always get something wrong with my order, but recently with the monopoly promo they’ve really been pissing me off about it. So when you order from the monopoly menu online there are participating burgers/sandwiches that earn you a monopoly peel tag. Every… single… time… they never include the peel strip for the participating burger or food items, only on the fries/hashbrowns and large drinks. I know this because my favorite breakfast item is the sausage egg and cheese bagel, and I hate that it’s not, but it’s advertised that it’s not part of the monopoly menu and it’s whatever, but whenever I get a McGriddle meal for my wife, that sandwich earns you an extra peel sticker and right out of the bag, there is no evidence of a sticker being applied on the wrapping and nowhere else digging everywhere into my bag. I have seen other locations in the past myself where I’ve seen McDonald’s employees pocket these peel tabs and it wouldn’t surprise me that they’d do it here as well. I see it as unfair to anyone that wants to get every chance at getting a code, unless you’re the loser that mass buys McDonald’s food just for the codes and waste the food. I wish I could have a better experience wherever I order food from this location since it’s the closest one to me rather than it feeling like a gamble if all my food is going to be correct as to how I ordered it and expect it from ordering on the mobile app.

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