McDonald's

3.5
940 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13636 100th Ave NE, Kirkland, WA
98033, United States

Hours

Reviews

3.5
940 reviews
5 stars
310
4 stars
233
3 stars
159
2 stars
68
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned poor food quality, including undercooked items, stale food, and incorrect orders.

Customer Service

Staff attitudes varied, with some customers experiencing rude service while others noted friendly interactions.

Cleanliness

Several reviews highlighted unsanitary conditions and a lack of cleanliness in the restaurant.

Drive-Thru Problems

Issues with the drive-thru included slow service and problems with order accuracy.
  • CL
    chengyi li
    Jan 1, 2026
    1.0
    Today I placed an order through the McDonald’s app and accidentally selected the wrong location. After realizing the mistake, I found that there was no way to cancel the order through the app or by phone, which then prevented me from placing a new order in the app. There was no clear guidance or customer support option to resolve the issue, making the overall user experience quite frustrating.
  • JK
    Justin Kendle
    Dec 28, 2025
    1.0
    Thanks to the employees that threw away my almost brand new set of AirPods Pro 2s in the trash. I knew I left them there and I called and asked if they could check the table I was at. The girl said she didn’t see any. Well on my Find My app it said they were there an hour ago. So I checked an hour later it said they were still there so I called a couple times and I got no answer. So I didn’t think there was anything else I could do. So I waited and come to find out that they ended up in a landfil in Renton. That’s where all their trash goes. So now I was forced to spend almost ANOTHER $250 on a new set of AirPods thanks to this McDonalds that COULD NOT just hold them aside and wait for someone to call on them like I did.
  • CC
    Chad
    Dec 22, 2025
    1.0
    Edit: McDonald's - I tried filling out your stupid form, which required no details that I did not already provide here, and upon submitting it says "Page Not Found Oops, something went wrong. Try using the search field below.". What a waste of time. This McDonald's and the other one near the interstate are fighting for 3rd place. All of the problems I listed in my other review are also present here - usage of old oil that makes the food taste terrible, and almost a guaranteed omission of something we ordered or the way something was ordered. What's worse, I tried to go through the drive through with my motorcycle (it has a front cargo area I put the food in - I do this all the time without issue at nearby DQ and Wendy's) and the automated system doesn't detect a car so the staff seem to literally not be able to do anything about it. I can just hear the speaker telling the car behind me to pull up. I got so angry that I drove past all the cars waiting on the right side of them, and went directly across the street to DQ to order. I don't know at what point a vehicle becomes unacceptable to McDonald's to be worthy of using their drive through, but if it's not allowable they will never see a dime of my money again and I'll be sure of it that all of my riding buddies also are aware of their discriminatory behavior towards motorcycles.
  • AP
    Azadeh Poursaraf
    Dec 20, 2025
    1.0
    Please check before leaving for pick up orders . I bought an egg sandwich that they forgot to put egg inside of it .
  • JC
    jason crume
    Dec 15, 2025
    1.0
    Came here for 2 happy meals, got the boxes but no food. When the issue was pointed out to staff, waited 15min while other customers were served, before we just left. Called the McDonalds response line and have not heard back from the owner.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Kirkland?

McDonald's in Kirkland is open from 5:00 AM to 12:00 AM Monday to Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through open from 5:00 AM to 12:00 AM Monday to Thursday and Sunday, and until 1:00 AM on Friday and Saturday.