Jimmy John's

3.0

160 reviews

Business Details

Sandwich Restaurant

Jimmy John's

12305 120th Ave NE, Kirkland, WA

98034, United States

Monday10:30 AM - 9:00 PM

Tuesday10:30 AM - 9:00 PM

Wednesday10:30 AM - 9:00 PM

Thursday10:30 AM - 9:00 PM

Friday10:30 AM - 9:00 PM

Saturday10:30 AM - 9:00 PM

Sunday10:30 AM - 9:00 PM

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3.0

160 reviews

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AI-generated from recent customer reviews

Many customers reported poor customer service experiences, including rude staff and unhelpful management.

Numerous reviews highlighted issues with incorrect orders, missing ingredients, and overall dissatisfaction with order fulfillment.

Customers frequently complained about slow delivery times, with many orders taking over an hour, contradicting the 'freaky fast' promise.

While some customers enjoyed the sandwiches, others found them mediocre or poorly prepared, with complaints about freshness and presentation.

Several reviews mentioned that the prices are considered high relative to the quality of food received.

SS
Sara
5 days ago
5.0
Probably the only good location in WA and I’m sure that’s because of the manager, RJ. Sandwiches here are always made right and quick. More locations would benefit from having an RJ running their stores.
MW
Marjorie Wilson
Jan 3, 2026
5.0
So very pleasant food was so fresh and amazing. Both gentlemen great service. Thank you so much Marjorie
EC
ethan chapman
Dec 16, 2025
1.0
Customer service was horrible
HH
Honda Honda
Dec 9, 2025
5.0
Good food
HD
Hunter Dearden
Nov 21, 2025
5.0
Came in around 7:30PM on a Friday and two gentlemen provided the utmost premium service. Speedy sandwich making and friendly attitudes. Unfortunately I didn't get their names but I want to give a shout out as I left with immense customer satisfaction.