Chipotle Mexican Grill

Reviews

• GB

  ganesh Balakrishnan

  2 days ago
  2.0
  Went to the Chipotle in Woodinville first ( and later went to the Totem Lake one). And this review is about that experience. And writing because this place has been notorious for poor service. 3rd time in about 4 months and every time had to walk out because they did not have the grilled veggies. And there was no regret in stating they did not have it and make an attempt to get it ready. Sorry we don't have it. If you don't have it, take it off the menu. This was on Friday evening at 5:55 pm. Noting this for whoever is at Chipotle to make an attempt to fix poor performance at their locations.
• MM

  Monisha Mukhija

  2 days ago
  1.0
  Worst Chipotle I’ve ever been to! I’ve been here a few times hoping they would have improved, but they consistently serve food that’s cold (chicken, beans, etc) , that I’ve then needed to deconstruct at home and heat up. This has often ruined my meal esp with all the things that are mushed in but not meant to be microwaved. Not sure how they are passing food safety standards, but their quality has been consistently inconsistent. I’ve never had this experience with the Woodinville Chipotle as an example, which has always been consistent!
• AA

  Ariel Atwood

  3 days ago
  1.0
  The female workers at this location consistently don't listen to you when you speak. I don't know why they aren't trying harder to serve their customer what they asked for, but I haven't had 1 good experience at this Chipotle since I moved to Kirkland 8 months ago. It's very disappointing. It's not even a reasonable mistake- I say Kids meal and they make a full meal, I clearly order something for myself as well, but she begins helping the next customer. The next lady puts veggies on my meal when I asked for carne asada, and then looked annoyed when I said no, I don't want those, and she had to take them off. But she only took off a couple of them, and left the rest. This is only 1 instance, they show me every single time that they aren't listening and they're doing whatever they want. There was even a time that I was standing at the check out and she was just talking to her friend in a blue sweater for 6 minutes before acknowledging me. The only worker who listens and gets everything correct for the past 8 months is an older white male. I left the veggies straight on the table so maybe the women can actually do their jobs.
• SK

  Suresh Kumar

  Dec 23, 2025
  1.0
  Worst Chipotle I have ever been to. I asked for a Sofrita Quesadilla but the server did not speak English and said "small only". I didn't understand what she meant. She then put only two sides, and I was still confused to what is going on and why are they giving a small tortilla with just 2 sides. When I insisted that I want 3 sides, they still refused and didn't not clarify. Then some other rude dude came in and said I would have to order online for a quesadilla because it takes time and not on the menu. They ended up giving me a kids meal. Forking, the lady could have told me that before assembling it with two sides, but they don't English! Freaking hire people who can communicate in English and teach them how to be polite to the customers! Worst restaurant ever been to!
• SR

  Susi rend

  Dec 21, 2025
  1.0
  Negative stars! This was hands down one of the worst Chipotle experiences I’ve ever had. I was overcharged for queso and extra guac on my bowls, and when I questioned it, no one bothered to explain or fix it. The service was painfully slow, and to make things worse, they were completely out of rice and did absolutely nothing to address it or offer alternatives. How does a Chipotle run out of rice and just shrug? The water fountain didn’t even have water, which says a lot about how poorly this location is managed. The fajita veggies were basically raw, not cooked at all. Completely inedible. On top of that, the staff was extremely rude and dismissive, acting like customers were an inconvenience. Frankly, they seemed unfit to be running a restaurant. I’m shocked this behavior is tolerated in the food service industry. To top it all off, I ordered large chips and was given a small portion. This place is a mess from start to finish. The owner seriously needs to replace the staff and management. I will not be returning and do not recommend this location to anyone.

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