Papa Johns Pizza

3.4
208 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Kent, WA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Kent pizza for any occasion. Call us for pizza delivery in Kent or stop by 13308 SE 240TH ST for carryout to order the best pizza in Kent, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
13308 SE 240TH ST, Kent, WA
98042, United States

Hours

Reviews

3.4
208 reviews
5 stars
95
4 stars
23
3 stars
21
2 stars
15
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unprofessional staff, and poor communication regarding orders.

Food Quality

There were numerous complaints about inconsistent food quality, particularly regarding insufficient toppings and cold pizzas.

Delivery Problems

Many reviews highlighted issues with delivery, including late arrivals, incorrect orders, and the use of DoorDash leading to confusion.

Positive Staff Interactions

Some customers praised individual staff members for their friendliness and helpfulness, indicating that service can be good when the right people are working.
  • TK
    Tirth Khaira
    Nov 21, 2025
    1.0
    “Extremely unprofessional service. I had to wait 40 minutes just to pick up a simple pizza. As a delivery driver, time is money, but clearly this Papa John’s doesn’t care about customers’ time or respect. Staff was slow, careless, and showed zero urgency. If you can’t handle basic operations, then at least stop wasting people’s time. Worst experience — completely unacceptable.”
  • AW
    Alex Woslum
    Oct 27, 2025
    1.0
    Didn’t follow simple delivery instructions to knock on door. No notification of delivery and food was cold. Terrible service
  • JK
    J Kraus
    Sep 28, 2025
    2.0
    Papa John's used to be really good. But the quality has really gone downhill. They are seriously skimping on the ingredients. The sauce is the absolute minimum amount that will cover the crust. Likewise with the cheese, except there were spots without any cheese at all and the toppings are so minimal that you can hardly taste them. This is the third visit in a row that this has happened. Papa John's, if you need to raise your prices but stop selling your poverty pizza.
  • SV
    Stephanie VC
    Sep 27, 2025
    1.0
    Joshua was very confusing when accepting phone calls. Too be honest I kind of feel bad for him because he seemed quite overwhelmed. Hard to understand and maybe a little confused on the tasks. Asked for a manager and got told he is too busy at the moment. Definitely won’t be ordering from this location if any ever again.
  • CR
    Corey Reynolds
    Sep 9, 2025
    1.0
    So we gave papa johns another chance after not going here after quality we went way down. For several orders the pizza was great, well made, hot, etc. But then recently, the last several times we've come here, the quality again has gone to the bottom. They simply just don't put enough cheese on the pizzas or "cheese" sticks. The last two times, we've had pizzas with so little cheese, it was just baked bread. Absolutely horrible and inedible. Went there two days ago for Another go, ordered the "EPIC" stuffed crust, with half pepperoni and half cheese. So what do they do? Skimp on the cheese. Rediculous. 2 pieces on the half that was just cheese were literally just bread. I opened them when I picked up and looked at it, asked the girl of shed eat that, and she just shrugged and walked off. Never again. Cheese is the main ingredient on pizza. And they're skimping when their pizzas are much more than the competitors. It doesn't matter if you have "Better ingredients, Better Pizza" if you can't make the product right.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Kent, WA?

Papa Johns Pizza in Kent delivers daily from 10:00 AM to 2:00 AM.

Can I place an order for carryout at Papa Johns Pizza?

Yes, carryout orders are available daily from 10:00 AM to 11:00 PM, with a slightly earlier closing time of 9:40 PM on Wednesdays.