Jimmy John's

3.4
176 reviews

About

Sandwich Restaurant

Location

Jimmy John's
229 Washington Ave N, Kent, WA
98032, United States

Hours

Reviews

3.4
176 reviews
5 stars
78
4 stars
22
3 stars
11
2 stars
14
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the efforts of the management in providing exceptional service.

Delivery Issues

Numerous reviews indicated significant delays in delivery times, often exceeding an hour, which led to customer frustration.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about inconsistent quality and freshness, with some noting issues with incorrect orders.

Cleanliness

Several customers commented positively on the cleanliness of the store, although there were also mentions of unsanitary practices by some staff.

Management Concerns

Feedback included mixed reviews about management, with some praising individual managers while others reported rude behavior and poor handling of customer complaints.
  • NP
    Noah Perri
    Dec 22, 2025
    1.0
    False advertising
  • JJ
    Jerry
    Nov 12, 2025
    5.0
    Just had the best sub I have had in a couple years. JJ’s was always good but now that you can get it heated it’s amazing. Hunters club with Cheddar. Incredible!!! Employees are very friendly too.
  • VP
    Vickye Parker
    Sep 29, 2025
    5.0
    I absolutely love this Jimmy John’s, first and foremost The general manager is extraordinary! He really cares about his customers. I work down the street in the office of AAA corporate and sometimes have to order my food while teaching a class. I’ll never forget him calling me personally to tell me that they were swamped and that in order to get my food to me on time that they would pay UBER to bring it to me. I couldn’t believe he went so far out of his way to do that. I was so impressed I started going into the store instead of ordering delivery, and the employees were the same. They took time with my food. The store was clean. Bathrooms were clean Customer Service always on point. I literally could go on and on and on. People usually take more time to post negativity, but when there’s an opportunity to post something positive, we should take just as much time to do so. I just want say… Jimmy John’s on Main Street in Virginia Beach you guys set the bar and you rock and it’s appreciatedthank you so much for the great Customer Service that you all exemplify every single day. Sincerely, Ms. Vickye
  • LW
    Liz W
    Sep 22, 2025
    5.0
    Will is the best! Everyone here is so nice and my sandwich is always made correctly! 🤠
  • SL
    Shaunte Langley
    Sep 17, 2025
    5.0
    Zach. Zachhhhh. Thank You SO much for the recommendation! (I even added Ghirardelli carmel 🤤🤤🤤) #IfYouKnowYouKnow