Chipotle Mexican Grill

3.8
218 reviews
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Business Details

3631 Plaza Way, Kennewick, WA
99338, United States
(509) 396-2204
https://locations.chipotle.com/wa/kennewick/3631-plaza-way?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3988
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About

Mexican Restaurant
Chipotle Southridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3631 Plaza Way, Kennewick, WA
99338, United States

Hours

Reviews

3.8
218 reviews
5 stars
102
4 stars
47
3 stars
17
2 stars
21
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; while some praised friendly and attentive staff, others reported rude service and long wait times.

Food Quality

Many customers expressed disappointment with food quality, citing issues like small portion sizes, dry meat, and incorrect orders.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned dirty tables during busy times.

Pricing Concerns

Several customers felt that the prices were too high for the portion sizes and quality of food received.
  • RR
    Rebecca
    6 days ago
    5.0
    Great food nice staff
  • FF
    Florentino Farias
    6 days ago
    5.0
    Nice place
  • MC
    Marilyn Carey
    Dec 31, 2025
    1.0
    Never eating here again! Server took forever to help me. My burrito bowl was the worst I've ever had. Apx 6 pieces of meat, and the meat was dry and had no flavor. My burrito bowl was half empty, lettuce was limp and soggy. The corn was watered down, and mushy. Good bye Chipotle forever.
  • CC
    Cam
    Dec 19, 2025
    2.0
    Everyone at work was asking me how I ordered half a burrito. Also they must have ran out of the carne, because what little meat I had was more like some tough beef jerky.
  • AA
    Andrea Aichinger
    Nov 9, 2025
    1.0
    I had a specific order and my meat wasn’t the right meat, I got no lettuce when I ordered lettuce and no sour cream when I ordered that, I got guacamole on my food when I did NOT ask for that, I am very disappointed in this store!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Southridge serve?

Chipotle Southridge offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Kennewick?

Chipotle Southridge is open daily from 10:45 AM to 11:00 PM.