Business Details
About
Mexican Restaurant
Chipotle Southridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.8
214 reviews
5 stars
100
4 stars
47
3 stars
17
2 stars
20
1 star
30
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers praised the friendly and attentive staff, with specific mentions of employees going above and beyond to assist.
Portion Sizes
Many reviews indicated dissatisfaction with portion sizes, noting that they have become smaller while prices remain high.
Food Quality
While some customers enjoyed the food, others reported issues with over-seasoning, dryness, and inconsistency in quality.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers experienced issues with order accuracy, particularly with online orders being incomplete or incorrect.
- AAAndrea AichingerNov 9, 20251.0I had a specific order and my meat wasn’t the right meat, I got no lettuce when I ordered lettuce and no sour cream when I ordered that, I got guacamole on my food when I did NOT ask for that, I am very disappointed in this store!
- MBMadison BruceOct 16, 20251.0I ordered an online order for pickup. When I got home is was only 1/3 of the way full and had barely any chicken or rice even though I paid for extra rice. Very upsetting and disappointing
- DMDarren MartinSep 21, 20255.0The team at Chipotle just killed it! They served two college soccer teams quickly and with a smile. Great service. We will come here again!
- DDderekward123Sep 19, 20254.0Service was good, don’t understand why the garbage has to be so close to the door that a wheelchair can barely get in. And if you’re a worker and you see food fall off a utensil, could you maybe wait until the person leaves to bring the broom and dust pan out?! I almost didn’t want to move to see what would’ve happened.
- VVVictoriaSep 17, 20252.0The portion sizes at this chipotle have gotten smaller and smaller. This is the third time I've gotten a burrito no bigger than my fist. When I asked to have the normal amount (aka a full scoop instead of half) of rice and meat I was told to pay for double. I didn't wan't double just a full normal scoop. Meanwhile the person in front of me didn't have to ask for any extra and they had burritos so big the worker could not even close them and had to use 2 pieces of foil. I was too annoyed to take a picture but it was about the size of a large russet potato.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Southridge serve?
Chipotle Southridge offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Kennewick?
Chipotle Southridge is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Kennewick?
It is located at 3631 Plaza Way, Benton, Kennewick, WA 99338, USA.
Can I order food online from Chipotle Mexican Grill at Southridge?
Yes, you can order online via their website or app using the links provided, including https://order.chipotle.com/.
Does Chipotle Southridge have a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
How does Chipotle ensure the quality and sourcing of their food?
Chipotle uses only 53 real ingredients, sourcing from farms that follow humane and sustainable practices, and avoids artificial colors, flavors, or preservatives.
What social media channels can I follow Chipotle Mexican Grill on?
You can follow Chipotle on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter through their official accounts.
Are there other dining options near Chipotle Southridge?
Yes, nearby dining options include Taco Bell, Picazo Restaurant and Bar, Fredy's Bar & Grill, Tokyo Sushi & Teriyaki, Fujiyama Japanese Steak House & Bar, Bob's Burgers & Brew, Hops n Drops, and Hellfired Pizza - Kennewick.
What nearby services could I visit before or after dining at Chipotle Southridge?
Close to Chipotle, you can visit Polished Nail Salon for beauty services, VCA Southridge Animal Hospital for pet care, and Tri City Dental Care for dental services.
Where can I find accommodation close to Chipotle Mexican Grill in Kennewick?
Nearby hotels include Comfort Suites Kennewick at Southridge, Hampton by Hilton, and Hampton Inn Kennewick at Southridge.