Numerous reviews highlighted consistently poor service, including long wait times, inattentive staff, and rude interactions.
Food Quality
Many customers reported receiving cold, overcooked, or incorrect food orders, with complaints about the wings being dry and lacking sauce.
Management Issues
Several reviews mentioned ineffective management, with complaints about staff being understaffed and unprofessional, leading to a chaotic dining experience.
Atmosphere
The atmosphere was described as unwelcoming and uncomfortable, with reports of dirty tables and a lack of basic amenities.
LP
Lisa Pereira
2 days ago
1.0
We went in tonight, host suggested sitting in the bar. He got us a table, cleared it. Never came back to clean the table. Sat for 20 minutes waiting for someone to at least say hi, be right with you, anything - nothing. Table next to us having the same situation except they did get drinks. Worst experience of my life. Don’t bother going there. We left & went to Texas Roadhouse.
RP
Rebecca Peters
2 days ago
1.0
Waited 15 mins to be seated which is normal. Then waited over an hour (about a hour 15mins) for 10 wings, onion rings, fries and a bacon burger. Asked for mayo instead of the aioli. Got nothing, had to ask for it which is ok. Proceeded to get the mayo with nothing to spread it with? The bacon was soo hard, I was afraid of chipping a tooth and had to take it off my burger. The wings were dry and over cooked, but the sauce was good. On top of the fact that not one thing was even remotely warm when we got it, I wouldn’t even call it room temperature, it was just cold.
EF
Eric Fanciullo
Jan 3, 2026
5.0
Thank you to Hannah and Chris- I stop by about once a week and both are amazing at their profession and how they handle themselves behind the bar. Appreciate their hustle and extra effort to make sure everyone gets great service.
SB
Sinsia Brooks
Dec 31, 2025
1.0
My husband and I went in about 12:30 today and as a server/bartender for 9 pulse years I have never got up and walked out of a place because I understand a lot of but from the moment we walked in we waited 5 minutes to get settled and we were at are table for 20 before we got up and walked out we were not greeted no one once came to are table not even to say hey give me one moment I will be with you we got nothing mind you the restaurant was not at all busy and there was no one to be found I would get it if it was busy but it definitely was not at all it was very much empty and not one person did a table touch.. later I called and called 3 time and all times they answered the phone fast then taking care of the customer and not once could they find a manager 🫣🙄 bye fair the worst customer service I’ve ever seen and we don’t go there quite often
RC
Robert Counts
Dec 30, 2025
4.0
I ordered on the app and when I showed up 15 minutes later my order wasn't ready. I had to wait another 10 minutes. So overall a 25 minute wait time for a takeout order. That seems a bit on the long side to me. It wasn't even a large order. Otherwise everything was fine.
Frequently Asked Questions About Buffalo Wild Wings
What is the specialty of Buffalo Wild Wings in Kennewick, WA?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.
What are the opening hours of Buffalo Wild Wings in Kennewick?
Buffalo Wild Wings is open Monday through Thursday from 10:30 AM to 11:59 PM; Friday from midnight to 1:00 AM and 10:30 AM to 11:59 PM; Saturday from midnight to 2:00 AM and 10:30 AM to 11:59 PM; and Sunday from midnight to 2:00 AM and 11:00 AM to 11:59 PM.
Where is Buffalo Wild Wings located in Kennewick?
Buffalo Wild Wings is located at 8551 West Gage Boulevard, Kennewick, WA 99336, USA.
What types of food and services does Buffalo Wild Wings offer?
Buffalo Wild Wings is a chicken wings restaurant, sports bar, and takeout restaurant offering a variety of wing sauces and seasonings.
How can I contact Buffalo Wild Wings in Kennewick?
You can contact Buffalo Wild Wings by phone at +1 509-735-6892 or visit their website at https://www.buffalowildwings.com/locations/us/wa/kennewick/8551-west-gage-blvd/sports-bar-1283/.
Is Buffalo Wild Wings in Kennewick open late on weekends?
Yes, Buffalo Wild Wings is open late on weekends: until 2:00 AM on Saturdays and Sundays.
Are there any other dining options near Buffalo Wild Wings in Kennewick?
Yes, nearby dining options include Tony Roma's (a steakhouse), Brother's Cheese Steaks (fast food and sandwich shop), Masala Indian Express, Farmer’s Daughter Coffee Bar, Graze Sandwich Shop, Taco Time, and Little Caesars Pizza.
What salons and beauty services are near Buffalo Wild Wings in Kennewick?
Nearby beauty services include Vybe Salon, TC Nails & Spa, and Angels Nails, offering hair and nail care.
Are there any financial or banking services close to Buffalo Wild Wings?
Yes, Numerica Credit Union - Gage Branch and several insurance agencies like Nicole Vigne - AAA and Monteith Insurance are located nearby.
Are there places to shop near Buffalo Wild Wings in Kennewick?
Yes, customers can visit Costco, Uniforms Northwest, and The Exchange Network ATM near Buffalo Wild Wings for shopping and financial convenience.