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Jimmy John's

3.4
(280 reviews)

Business Details

6702 Bothell Way NE, Kenmore, WA
98028, United States
(425) 420-9793

About

Sandwich Restaurant

Location

Jimmy John's
6702 Bothell Way NE, Kenmore, WA
98028, United States

Hours

Reviews

3.4
280 reviews
5 stars
117
4 stars
47
3 stars
23
2 stars
24
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude and dismissive staff, with many experiences of incorrect orders and poor communication.

Food Quality

Several reviews highlighted issues with food quality, including stale bread, missing ingredients, and unsanitary conditions.

Speed of Service

Many customers noted that the service was not 'freaky fast' as advertised, with long wait times reported for both drive-thru and delivery.

Pricing Concerns

Customers expressed dissatisfaction with rising prices, feeling that the value did not match the quality of the food received.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with food quality and cleanliness.
  • CS
    Carly Sullivan
    2 days ago
    1.0
    Lazy little kids working that say they are closed when they are open. I got there at 8:40 they don't close until 9 pm but they refused drive through and walk in service. They were making a sandwhich too. If you are closed turn off your sign lock your doors and change your hours online. I double checked and online even said open close soon. They had 20 min left until close. Don't support them!!! Been here multiple times before and they are always rude!
  • DB
    Dennis Brown
    Feb 15, 2026
    4.0
    Fresh, made to order, and helpful staff. Happy to see see mostly young adults working and providing service you hope for, but hasn’t been as common in last several years. Nice kids with good attitudes and proactive in making sure you are satisfied.
  • SJ
    Sartres, Jon
    Jan 20, 2026
    2.0
    The staff is not generally communicative, often dismissively, and gets orders wrong. My spouse got sick after NOT ordering cheese and diving into the sub only to find after a few bites in they just randomly added cheese to it. You can get something’s wrong, forget the mayo, but giving dairy to someone randomly is quite dangerous and we have never seen this happen anywhere else. Too risky to go back again.
  • TS
    Thom Sutherland
    Jan 17, 2026
    1.0
    Ive come to this store 3 times unfortunately and all 3 times the staff were insanely rude. Will not be returning.
  • HS
    Heather Stallard
    Dec 23, 2025
    5.0
    Service was quick and efficient. Order accurate. Prices like most places going up. My kid loved the sub and flavor of ingredients. I enjoyed mine as well. I could tell the difference in flavor compared to other sub places. Less topping options and all but still good quality and flavor. Definitely worth it.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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