CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kelso is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted unsanitary conditions in both the dining area and restrooms, with reports of dirty tables, overflowing trash, and lack of basic supplies like soap and toilet paper.
Service Speed
Customers frequently complained about slow service, with long wait times for food orders and lack of staff attention at the counter.
Food Quality
While some customers enjoyed the food, many expressed disappointment over portion sizes, food freshness, and incorrect orders, leading to a perception of poor value for money.
Customer Service
Mixed feedback on staff interactions; some customers praised friendly service, while others reported rude or inattentive behavior from employees.
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Ryan Garcia
3 days ago
2.0
Sat in the drive through for almost 15 min(only care entire time) and they still leashed up one of the two things I ordered!
MA
Mike Agranoff
4 days ago
5.0
I had a Sammy I liked from here the other day, 5 stars
JL
Jong Lee
Jan 1, 2026
4.0
Great place to hang out waiting for EV to charge. No code needed for bathroom.
Bathroom not that clean.
TH
Troy Helm
Dec 29, 2025
2.0
Bought lunch here while charging our EV. We've stopped here on past trips and it has clearly gone downhill since those previous trips. Management has found a new way to keep the bathrooms clean: make them mostly unusable. In the men's, there was no toilet paper, no seat covers, only an empty soap dispenser at the sink, and the paper towel dispenser was empty, too. This wasn't just an employee forgetting to do a periodic check. The food was OK but the overall experience made me wonder if their back-of-house food handling is as bad as their front-of-house management.
MP
Marc and Lynne Padua
Dec 27, 2025
2.0
Arrived here at 720 am, no one greeted us and waited for abt 3 minutes with no one at the register. I finally placed the order using the self-checkout. After 5-10 mins, someone came to our table to say that they just put the souffles in the oven and will take 15 minutes. I was okay with that. I checked at the register since it has been over 15 minutes and was told 5 more minutes and if i can’t wait, she will refund me. Why would you even atrempt to offer a refund at this point?!?
They marked our order as complete after delivering 1 part of the order, though we waited more than 15 minutes to get the rest. Both people at Panera were not very helpful