Dairy Queen Grill & Chill

3.8
809 reviews
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Business Details

1002 S 13th Ave, Kelso, WA
98626-3042, United States
(360) 425-2360
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1002 S 13th Ave, Kelso, WA
98626-3042, United States

Hours

Reviews

3.8
809 reviews
5 stars
340
4 stars
197
3 stars
118
2 stars
52
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Food Quality

Feedback indicated a decline in food quality, with complaints about cold, overcooked, or improperly prepared items.

Closing Hours

Customers expressed frustration over the restaurant closing earlier than advertised, leading to inconvenience.

Staff Attitude

While some staff were praised for their friendliness, many reviews highlighted a lack of professionalism and poor customer interaction.

Cleanliness Concerns

Several reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
  • CC
    Chloe Cline
    Nov 11, 2025
    5.0
    Kinda expensive but other wise it's delicious and great staff
  • LF
    L F
    Oct 30, 2025
    1.0
    Rushed to get to DQ by 8:40 which is 20 minutes before dining room and 50 minutes before drive thru closes yet we sat at drive thru with four other cars and staff didn't say a word or help anyone. Very disappointing and you should post online you are closing that early so we could have gone to a different one before they closed.
  • NC
    nate collins
    Oct 30, 2025
    1.0
    The most garbage night manager ever. No customer service, no respect for the customer. All because I wanted my blizzard blended one more time. She needs to get fired before she infects the other employees
  • AS
    Andrew Simmons
    Oct 19, 2025
    3.0
    I'm just frustrated with the fact that I come here 3 times a week and get the same thing and they almost always get it wrong even though I write it down every time. All I ever want is a blue raspberry misty freeze. It's always just the slush part. Or they put the ice cream in and don't blend it! Always have to have them fix it. What the hell. I have throat cancer and this is one of the few things I can have. Please get it right. I was ready to scream when they got it wrong again tonight!
  • AA
    Aname Anothername
    Oct 15, 2025
    2.0
    Always closing way to early. Earlier than what corporate says to. Dairy queen is one of the cheaper options to order on doordash so I usually order here when I can but normally dinner time is around 8pm but they always close before that or even before 9pm which is when they're supposed to close. Theyre unreliable and usually give tiny peices of food anyways. I wouldnt waste your time or money here
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill in Kelso offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and DQ cakes.

What are the regular opening hours of Dairy Queen Grill & Chill in Kelso?

The store is open Monday to Thursday from 10 AM to 9 PM, Friday and Saturday from 10 AM to 9:30 PM, and Sunday from 11 AM to 9 PM.