Dairy Queen Grill & Chill

3.8
808 reviews
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Business Details

1002 S 13th Ave, Kelso, WA
98626-3042, United States
(360) 425-2360
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1002 S 13th Ave, Kelso, WA
98626-3042, United States

Hours

Reviews

3.8
808 reviews
5 stars
338
4 stars
197
3 stars
117
2 stars
53
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While ice cream and Blizzards received positive remarks, many customers noted that other food items were often cold, overcooked, or not as fresh as expected.

Pricing Concerns

Several reviews mentioned that the prices were considered high for the portion sizes and quality of food.

Cleanliness and Maintenance

Customers expressed concerns about the cleanliness of the restaurant and the condition of the dining area, particularly during busy times.
  • MJ
    Mrs Jenkins
    Dec 15, 2025
    1.0
    My first time at the Kelso Dairy Queen was on December 14, 2025. The food was good, but unfortunately the service was not. The staff was rude to customers and openly gossiping, including making fun of a coworker and laughing at them. It created a very uncomfortable and unprofessional atmosphere, especially for a workplace. Overall, it was a disappointing experience despite the quality of the food.
  • TB
    Tara Baker
    Dec 14, 2025
    5.0
    Always great service and love their ice cream.!
  • CR
    Chloe Rain
    Nov 11, 2025
    5.0
    Kinda expensive but other wise it's delicious and great staff
  • LF
    L F
    Oct 30, 2025
    1.0
    Rushed to get to DQ by 8:40 which is 20 minutes before dining room and 50 minutes before drive thru closes yet we sat at drive thru with four other cars and staff didn't say a word or help anyone. Very disappointing and you should post online you are closing that early so we could have gone to a different one before they closed.
  • NC
    nate collins
    Oct 30, 2025
    1.0
    The most garbage night manager ever. No customer service, no respect for the customer. All because I wanted my blizzard blended one more time. She needs to get fired before she infects the other employees
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill in Kelso offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and DQ cakes.

What are the regular opening hours of Dairy Queen Grill & Chill in Kelso?

The store is open Monday to Thursday from 10 AM to 9 PM, Friday and Saturday from 10 AM to 9:30 PM, and Sunday from 11 AM to 9 PM.