McDonald's

Reviews

• ZD

  Zoe Diaries

  Feb 14, 2026
  1.0
  I usually don’t write reviews, but I felt it was important to share my recent experience with the customer service I received. My family and I have always enjoyed this place, but unfortunately, today was a letdown. I ordered a hot chocolate with my breakfast but was given a coffee that tasted like a caramel macchiato instead. When I brought this to the attention of the staff member at the counter, she insisted that I didn’t know how hot chocolate is supposed to taste, even pouring some into a cup to show me. Eventually, she agreed to replace my order, but her attitude was less than friendly. When I returned to my table and tried the new drink, I was disappointed to find that it still tasted like coffee—specifically, a macchiato. Upon mentioning this again, the same staff member remarked, “You wanted a macchiato.” This was exactly why I had requested a different drink in the first place, as it didn’t taste like hot chocolate at all. The whole exchange felt uncomfortable, especially with other customers observing. At one point, another lady spoke loudly, seemingly suggesting that I was at fault. Later on, the woman making my order, who was wearing a headset, handed me my hot chocolate and said condescendingly, “This is the last time we're changing your order!” It felt as if I was being blamed for the misunderstanding. This time, they had my order right! It is really hot chocolate this time. I believe that customer service teams should handle such situations with more professionalism and empathy. Providing training on proper customer interactions could be very beneficial for them. Thank you for taking the time to consider my feedback!
• LS

  LaVon Stiles

  Feb 4, 2026
  5.0
  Traveling East on I-90 and needed a quick bite to eat so went here, ordered from their parking lot, got in line, got my order, on my way. I did stop to eat but you cannot access the parking lot from the drive-thru exit which would have been helpful. All good though and would stop here again. Very fast service which was very much appreciated!
• PP

  Panda

  Feb 4, 2026
  1.0
  These people never get the order right
• SL

  SAM L

  Jan 22, 2026
  1.0
  The staff seemed completely unfamiliar with their own ordering system. I had already picked up my burger and was in the middle of eating it when a staff member asked me to show my receipt, which made me feel very uncomfortable. Would you really prepare and serve food if it hadn’t been paid for?
• DD

  Daymin

  Jan 20, 2026
  1.0
  Feb 2 update - Once again, nobody behind me in the drive thru but I had to pull forward and wait. And it was cold! Come on guys Ordered a cheeseburger and they had me pull into the waiting spot. No cars in the drive through behind me. Gotta make those wait times falsely short! They also pre make their ice creams and throw them in the freezer so the texture is terrible. McDonalds is known for consistency and this location has no desire to follow that reputation.

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