Chipotle Mexican Grill

Reviews

• JA

  Jonathan Adams

  Feb 16, 2026
  1.0
  Not a great experience. Stopped by tonight for some sofritas tacos while I was on my way from Bellevue to Sammamish. I saw rice had fallen inside of the sofritas bin—kinda gross, and as someone with dietary restrictions, it doesn’t give me a lot of faith food isn’t cross-contaminated here. At the end of the line, I noticed the lettuce and guacamole were both almost completely brown. I ended up just throwing away the tacos and going to Del Rio across the street. Apparently I wasn’t the only disgruntled customer either. A couple was getting very irritated at some employees for taking 20+ minutes to complete the order. Employees seemed overworked. Won’t be coming back to this location.
• AM

  Adrianabae_ Monroy

  Feb 4, 2026
  5.0
  Employees are nice here
• SS

  Saeeda shirzad

  Jan 26, 2026
  1.0
  Absolute Disaster of a Catering Order We ordered catering from this location for a very special school event, scheduled for 11:00 AM delivery, and were charged a delivery fee. What followed was one of the worst customer service experiences I’ve ever had. When the food didn’t arrive by 11:00, I contacted customer service to track the order. I was placed on hold for over 30 minutes, transferred between three different agents, and forced to repeat the same information again and again—yet no one could tell me where my order was or what was happening. By 11:30 AM, with our staff lunch already falling apart, I had no choice but to drive to the store myself. That’s when I discovered the order had been ready since 10:46 AM—just sitting there. To make matters worse, the store manager then told me they don’t even offer delivery, yet somehow had no explanation for why we were charged a delivery fee or why the order was marked as “attempted delivery.” Even more unacceptable: after a supposed initial call that wasn’t answered within 15 minutes, no further attempt was made to contact us, despite this being a time-sensitive catering order. No follow-up. No urgency. No accountability. This complete lack of communication, ownership, and basic professionalism ruined our staff lunch and caused unnecessary stress during an event that was meant to be positive and celebratory. I will never use this location again for any school or organizational event, and I strongly caution others—especially those ordering catering—to look elsewhere. Completely unreliable and unacceptable.
• TT

  Tsung-Yu Tsai

  Jan 23, 2026
  1.0
  Please check your takeout. I ordered a quesadilla for my kid, and I am shocked they made such a big mistake without putting any side in the take out container. The quality from this store is getting poor. They are giving inaccurate portions of ingredients. Feel so disappointed! Hope they can improve to get better…
• LL

  L L

  Jan 10, 2026
  1.0
  I ordered food 30mins in advance, but they never started preparing food, the order has been cancelled. Waste of time.

Frequently Asked Questions About Chipotle Mexican Grill