Multiple customers reported dirty conditions, particularly in the bathrooms and dining area.
Service Quality
Service was frequently described as slow, with many customers experiencing incorrect orders and unhelpful staff.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold items and incorrect orders.
Staff Attitude
Several reviews noted rude or indifferent behavior from staff, impacting the overall customer experience.
Drive-Thru Efficiency
The drive-thru often had long wait times, with some customers reporting delays of over 30 minutes.
WR
W R.
Nov 17, 2025
1.0
Service here has never been the greatest, went here for dinner, they were not accepting coupons, rewards, or credit cards? very frusterating, didn't tell us at the speaker so we waited in line, put a sign up to let customers know.
Left without our food.
AS
adelaida Saucedo
Nov 9, 2025
1.0
Very Dirty needs cleaning I only took I picture me it bad
AG
Amy Greatsinger
Sep 18, 2025
5.0
I took my grandson and met up with some girlfriends for lunch here. It was a very clean and welcoming DQ!
RB
Robert Bowen
Jul 7, 2025
4.0
And what an experience it was! I have never seen such a confused group of people. we ordered a $7 meal and instead of a blizzard or a sundae my wife wanted an ice cream cone ( wich was $2 cheaper than the blizzard). the gal and manager, after looking at us bewildered ans staring at us like a deer in the headlights for a moment said "Sorry we cannot upgrade to a cone." I rubbed my forehead and and explained to the manager very politely that if she looked on the menu, it is definitely not an upgrade. she turned and looked then she looked at her register for a moment searching for the proper key. she shook her head and repeated "Sorry we cannot upgrade to a cone." My wife told her we will take the meal don't worry about the sundae and ordered a cone on the side. Heavy sigh... This generation has become too dependent on electronics and A.I., we need independent thinkers that will be able to do for themselves and help others as well...
MC
Marci Cline
Jun 10, 2025
4.0
The bathroom was filthy and the sink was black not cleaned in a very long time! Service was slow
What are the opening hours of Dairy Queen Grill & Chill in Grandview, WA?
Dairy Queen Grill & Chill is open daily from 10:00 AM. Monday through Thursday and Sunday close at 9:30 PM, while Friday and Saturday close at 10:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides amenities like high chairs and wheelchair accessibility.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their official order website.
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 403 W Main St, Grandview, WA 98930-1259, United States.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers both indoor and outdoor seating for customers.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit nearby places like the Grandview Library, Westside Park for outdoor activities, and Yakima Valley Community College for events or classes before or after dining.
How can students from Yakima Valley Community College benefit from the proximity to Dairy Queen Grill & Chill?
Students from Yakima Valley Community College can enjoy quick meals or treats at Dairy Queen Grill & Chill, which is conveniently located close to the campus.
What other food or shopping options are close to Dairy Queen Grill & Chill?
Nearby food options include Pizza Hut and Mariscosmaster restaurants, while shopping needs can be met at places like Gas Max convenience store and Ziggy's Smoke Shop.