McDonald's

3.5
872 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5500 Olympic Drive, Gig Harbor, WA
98335, United States

Hours

Reviews

3.5
872 reviews
5 stars
323
4 stars
181
3 stars
154
2 stars
78
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about incorrect orders and unsanitary conditions.

Cleanliness

Many customers noted the cleanliness of the restaurant and restrooms, highlighting it as a positive aspect.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising the service while others reported negative interactions.
  • YO
    Yevheniia Otroshchenko
    Dec 28, 2025
    3.0
    This is the third time they've given me hot chocolate without any hot chocolate in it. I don't want to drink just hot milk! 😅 I ignored the mistake the first two times, but three times in a row is too much. Guys, seriously, learn how to make hot chocolate!
  • JH
    Jeffrey Horsman
    Dec 23, 2025
    3.0
    Always slow service periodically at night they close down super early even though this is an updated location. It’s pretty slow. Parking lot is not really set up for lots of people.
  • AW
    Angela Weber
    Dec 5, 2025
    1.0
    Why are you so stingy with the sauces?10 catsup for 3 orders of fries and burgers. Its not for you to tell me how much sauce to put on my food, then not give me all my bbq sauces I ordered for my nuggets. Then when you do finally give me some catsup you shove it into my forearms with a dirty look as im holding the bag out for you. Its more about the terrible attitude this blond guy gave me than the sauces. I just wanted to enjoy my food. I was nice when I asked. I didn't need a bunch of sass. I don't know if they had a bad day or a bad customer before me. This store isn't close to my home so I ate in the parking lot because it was a half an hour drive to my house. I want to say I'm never coming back because of the guys attitude, but that would make him happy, so when I come back I expect to be treated like a customer. I went there last Saturday evening at about 10:30. It seemed like there was a bunch of children working. The pick up window was wide open and they were talking about stoning women . While I sat in the parking lot eating my food I could see the drive-thru and they were obviously still giving people problems because I could here another customer yelling at them and speeding off out of the drive-thru. I'm not saying that person was right, but from the way I was treated, I'm not saying that person was wrong either. People don't like it when you mess with their food and their dining experience.
  • BS
    Blake Stouder
    Nov 14, 2025
    5.0
    Great food. Fresh. Awesome service. Maybe under new management? Because old reviews don’t reflect service!
  • BS
    Brianna Skelton
    Oct 28, 2025
    1.0
    I had made a mobile order online, I am allergic to onions so I put ONLINE no onions. As I pulled up to the drive-through, I also clarified with them that I would like no onions on that because I am allergic. I had also clarified that I did not want onions on my burger and I wanted everything made separate at the window too. I clarified with them that they did not add onions. I got home and realized that they did add them, no problem. so I drove back and asked them to remake the food because my order was made wrong. I’m not really as upset about that but as I was eating my burger, there were HAIRS (long human hair) in my burger, immediately gagged and spit it out. Im not sure if it was an accident or if they were just trying to get back at me for having them remake it. I’m very disappointed because they were very nice to me about making my order again but I will not be going back. I do know one of the managers personally so this is so upsetting.

Frequently Asked Questions About McDonald's

What are the regular store hours for McDonald's at 5500 Olympic Drive in Gig Harbor, WA?

The McDonald's is open from 5:00 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

When is the drive-through service available at this McDonald's location?

Drive-through is open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to midnight on Sunday.