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Wendy's

3.7
(2101 reviews)

Business Details

5016 Pacific Hwy East, Fife, WA
98424, United States
(253) 922-6382

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5016 Pacific Hwy East, Fife, WA
98424, United States

Hours

Reviews

3.7
2,101 reviews
5 stars
782
4 stars
591
3 stars
343
2 stars
151
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted rude and unprofessional service from staff, including long wait times and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Management Concerns

Several reviews mentioned poor management practices, including lack of staff training and inadequate handling of customer complaints.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendly and helpful service.
  • KH
    Karen Harrington
    Feb 26, 2026
    1.0
    This is for the manager Holly if you're going to be in charge, at least act like it. Management should look and behave professionally, but the overall presentation and attitude felt careless and unprepared. Hair not even brushed, demeanor completely dismissive, and zero sense of leadership. When the person running the shift looks and acts like they don't want to be there, it shows in the entire experience. Do better.
  • SA
    Samantha Auimatagi
    Feb 14, 2026
    1.0
    My order was wrong when I went to go and try to tell them that my order was wrong they had an attitude, thinking it was my fault.
  • CP
    Caitlyn Pickett
    Feb 10, 2026
    1.0
    ⭐️ 1 Star – Horrible Service & Rude Employee (2/9/26) I had one of the worst fast food experiences I’ve ever had at this Wendy’s on 2/9/26. The guy taking orders was extremely rude, acted like we were an inconvenience, and honestly shouldn’t be working with customers at all. To make it worse, he was on his phone while working, which caused the line to move unbelievably slow. We waited close to 20 minutes just to get through the line because he was more focused on his phone conversation than doing his job. When we finally got our food, our order was missing items, and on top of that we tried to asked for sauce (their was none in the bag) and he says “yeah you can have sauce for $1.10 -in a very rude/condescending tone” charged for sauces that should have been included for free since we ordered chicken nuggets is an absolute scam. And to top it all off, when we finally received our food it was cold, like it had been sitting there forever. Between the rude attitude, long wait, missing food, cold food, and being overcharged, this experience was beyond frustrating! I won’t be coming back, and I seriously hope management addresses this because it was unacceptable.
  • TF
    Tatiana Frison
    Feb 6, 2026
    1.0
    I got cold cheesy frys I've had issues with this location as well from door dash or drive though. If there's more than 3 cars your in line for over 10 minutes even tho I live down the street I'd rather go to another place especially when you try to make sure you get the right order and they treat you poorly
  • KD
    Kayitlyn Draper
    Jan 30, 2026
    1.0
    I have zero issues with this restaurant or their food quality. My issue lies with the manager. On 1/29 I placed an almost $70 order online to be picked up. I realized after placing the order I had forgotten to take the mayo off of the sandwich. As somebody who works in food service I know thay when I need a refund/replacement I need to contact doordash rather than the resturant, however since neither of these issues were the case I contacted the resturant directly. At first I was greeted by an employee who answered the phone by saying "Wendys". No "Hello" or any form of greeting. Whenever I explained the situation I was told "hold on" just to be passed to another person who greeted me by saying "Wendys." I again explained the situation but this time was told I needed to contact doordash because theres nothing they can do for me. There was a bit of a language barrier so I explained to them I think they may have misunderstood me, and explained again all I needed was for somebody to make sure no mayo was put on the burger that had not yet been made. The employee argued with me that they did know what I was saying and that I needed to contact doordash because they weren't going to do anything for me. I then asked to speak to a manager because I work in food service and this is not at all how I would've handled this situation. She said she is the manager and then hung up on me. This was extreamly rude and unprofessional and if this is how the manager of this establishment is conducting themselves I will not be returning.

Brand Certified Facts from Wendy's

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Certified March 01, 2026Yext Knowledge Graph
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