Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
868 reviews
5 stars
329
4 stars
219
3 stars
144
2 stars
70
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and disrespectful behavior noted.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and overall dissatisfaction with food preparation.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about stale or poorly prepared items, while some customers enjoyed specific menu items.
Pricing Concerns
Several customers expressed that prices were too high for the quality of food received, leading to disappointment.
Operational Issues
Customers frequently mentioned long wait times, understaffing, and issues with the drive-thru service, including early closures.
- MZMichael ZimmermanNov 8, 20251.0Idiocy #1 Their drive through person was wearing a face mask which muffled their voice and made it difficult to understand. (Seriously, they sounded like an adult in a Charlie Brown cartoon!) Idiocy #2 They asked me to park in the parking lot for my order when they weren't busy in drive thru. Their parking is not attached and it was an inconvenience. Idiocy #3 After asking me to park for my food they never brought it out! I had to go in and get my food! What was the point of using the drive thru? The food was consistent, but the service and communication was absolutely laughable.
- CCcadisflyOct 2, 20251.0I have walked out 2 times for being ignored. This time I was meeting someone, paid for a full meal, waited. After 20 minutes I asked, the cashier about the order. She had no recollection of the order. I walked out. There is no coherent management of the staff here.
- SCSean ConawaySep 29, 20251.0Went 2 weeks ago. 1st time in a long time. Ordered bacon burgers in app and drove away before finding out no bacon. Employees were making comments about other customers that we could clearly hear. Did the online survey and never heard back from local store. Fast forward 2 weeks. Decided to try again. This time the customer service was even worse. The lady in black with the mask, on Saturday the 13th at 2:45 pm, was the most rude. Ordered in the app again. Ordered Peanut Buster parfait with chocolate ice cream. She made it with vanilla. When I told her it was wrong, she argued with me. When I showed her the online receipt, she grabbed it from me and aggressively threw it in the trash. Could clearly hear her bithcing about us and made the comment "I'm just trying to get rid of them". My wife ordered a blizzard and we paid extra for peanut butter. Clearly was not there. She again snatched it from my hand, slammed a couple of pumps of the sauce in it and almost threw it back at me. Never remixed it. Never turned it upside down, like they are supposed to. Believe she was a lead or manager. She needs to quit since she doesn't like her job. Contacted the review site and heard back from corporate, albeit a generic form letter. Will drive further next time since obviously this location needs to close.
- THTiffany HooksSep 8, 20254.0Took my daughter there for ice cream for her birthday. Staff was courteous. They brought pur order to our table.
- RWRikky WoltersAug 20, 20251.0Faith and he manager were completely disrespectful I requested the district manager and she proceeded to swear at me. I hope the district manager will contact this is no way to run a business
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for the Dairy Queen Grill & Chill drive-thru?
The drive-thru at Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 2098 54th Ave E, Fife, WA 98424-1904, USA.
What type of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve cones, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill have facilities for families with children?
Yes, the location provides booster seats, high chairs, is family-friendly, welcomes children, and has outdoor seating.
Can I order ahead for pickup at Dairy Queen Grill & Chill?
Yes, you can place mobile orders for pickup via their website or app.
Is there parking or drive-thru service available at Dairy Queen Grill & Chill?
Yes, they offer a drive-thru service and have outdoor seating with wheelchair accessibility.
Does Dairy Queen Grill & Chill have restroom facilities on site?
Yes, restrooms are available at this location.
What nearby places can visitors check out before or after visiting Dairy Queen Grill & Chill?
Visitors can explore the Fife Visitors Center, a landmark with a notable fountain, or relax at Fountain Memorial Park, a local attraction and park.
Are there convenient stores or gas stations near Dairy Queen Grill & Chill?
Yes, nearby are Tahoma Express, a convenience store, and 76, which serves as a gas station and convenience store with automotive parts and accessories.
What community services and organizations are close to Dairy Queen Grill & Chill?
Nearby community-oriented places include the Fife Milton Edgewood Chamber of Commerce, Fife Community Senior Center, and City of Fife town hall and public service offices.