Subway

2.7
145 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Federal Way Subway® Restaurant at 29017 Military Road South brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
29017 Military Road South, Federal Way, WA
98003, United States

Hours

Reviews

2.7
145 reviews
5 stars
33
4 stars
27
3 stars
9
2 stars
10
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including stale bread, insufficient ingredients, and poorly made sandwiches.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and inadequate responses from staff when addressing these problems.

Long Wait Times

Multiple reviews noted long wait times due to insufficient staffing, leading to frustration among customers.
  • AJ
    ADON- J
    Oct 31, 2025
    1.0
    So I finally was able to go to subway and order some food: bread was burnt, the Indian lady refused to warm up my cookie and wouldn’t let me use my coupon because the machine was broken for “4 months”. That’s a long time for a broken machine that they should take immediate action for taking care of the repairs. Guess I won’t be coming back here again. Definitely not satisfied
  • TT
    Tt
    Oct 26, 2025
    1.0
    hey! i keep trying to reach out to subway but im not getting a response through phone or messages, i went to a subway on military rd in federal way wa, the lady whose name is either spelled Kumer or Kumar, was extremely rude. She refused to wash her hands before making my sandwich which caused my stomach to hurt all day, over charged me for the $6 meal of the day causing me to pay $14.08, then refused to ring up my chips but ended up still giving them to me. I asked for the general manager she refused to give me the general manager. I went back in recorded the interaction with her, (she provided consent to the recording). I have all documents I need, Id like a refund at this point please. She also repeatedly hung up in my face, i recorded the interaction with the new built in call feature for mobile calling. she then stopped answering the phone the whole day. Looking forward to a response, Thank you! :)
  • SE
    Silver Exctasy
    Sep 29, 2025
    5.0
    Honestly it does suck they don’t let people to sit inside or even use the restroom (I was just picking up so not something I even mind) but the store is clean the veggies are all fresh the bread is soft. The one lady is usually working she’s nice and seems clean.
  • RR
    Richard Rideout
    Sep 9, 2025
    5.0
    Love the cold cut combo
  • VS
    Vikash sharma
    Jul 16, 2025
    1.0
    Food is not good at federal way subway the bread was nasty

Frequently Asked Questions About Subway

Where is the Subway located within Federal Way?

The Subway is located at 29017 Military Road South inside the Lakecrest Shopping Center in Federal Way, WA 98003.

What are the operating hours of the Subway at Lakecrest Shopping Center?

The Subway is open daily from 10:00 AM to 8:00 PM.