Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 35503 21st Ave SW in Federal Way, WA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order resolution.
Order Accuracy
Many customers reported receiving incorrect orders, missing items, or poorly prepared food, leading to dissatisfaction.
Delivery Issues
Several reviews mentioned delays in delivery, with some orders taking over an hour to arrive, often cold or incorrect.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about burnt or poorly made pizzas.
Cleanliness and Safety
Concerns were raised about hygiene practices, particularly regarding staff not wearing gloves while handling food.
JP
Jeff Paradee
6 days ago
5.0
Good pizza and wings
JP
Jackie Poon
Jan 3, 2026
1.0
Tonight, I ordered 2 pan (1 supreme, 1 cheese) and some wings for 6pm. When I got there at 6. The screen says "ready," but the person behind the counter said, "3 mins." I waited for about 15 mins and the manager ( I assume) said, they forgot one of the pan. He then gave me a $20 credit. I waited a bit more. Than the manager gave me my order but it was 1 large supreme and 1 pan supreme. I showed him my order and he was apologetic and fast tracked my cheese pan. After waiting for another 15 mins, he gave me a large cheese instead of a pan. By this time, it has been an hour. I literally waited for an hour for my order and they screwed up multiple times. I calmly said, "this is not what I asked and I would like a refund." The manager got angry at me and walked away and asked another employee to process my refund. I cannot believe that the manager had the guts to get mad at me when I had waited for an hour for my order and they screwed it up multiple times. I understand it was busy and things get screwed up but don't get mad at me when they screwed up my order multiple times.
PS
Patricia Saena
Nov 28, 2025
1.0
I don’t recommend this pizza place. I ordered large pepperoni pizza and cost me almost $25 for just pepperoni compared to little Caesar’s is way better and cheaper for a large pepperoni. I only went here because a friend of mine wanted to order pizza from this place. The sauce tastes like they used ketchup for the pizza sauce and the crust was really thin and burned. Don’t go here for pizza orders.
DK
Daniel Kimble
Nov 20, 2025
1.0
Where do I start first off? I’ve been eating Pizza Hut ever since I was eight years old and I’m now 34 years of age so I’m pretty familiar with what it’s supposed to taste like and I decided to order pizza from the Federal Way location thinking they were gonna be able to perpetuate the same taste that I’m used to boy was I wrong the pizza has no flavor. It kinda has a burnt or overcook kind of taste on the hand to pizza just lifeless whatever employees work there must really not like working there because it shows in the food. Looks like I’m gonna have to take that drive to Tukwila to get the right thing made the right way.
JH
James Ho
Nov 11, 2025
1.0
I ordered the delivery on week night, I took well over 50 mins for arrival, pizza is cold and the drink is hot. Something wrong in the picture. Ok when I open I was surprised and shocked. Prize went up inflation supposed to be mile, but he seems the invasion might have hit skyrocket high on Pizza Hut. I sent me a picture of my pizza compared to the picture on DoorDash site so people can compare. It also missing mushroom maybe they went out I’m not sure but it seems like they went out a lot of stuff anyway I’m speechless. The dough is good. This is the only thing I can give a star.
Pizza Hut is located at 35503 21st Ave SW in Federal Way, Washington, 98023.
What are the operating hours for Pizza Hut in Federal Way?
Pizza Hut is open daily from 10:00 AM to 1:00 AM for delivery and takeout services.
What services does Pizza Hut offer for ordering food?
Pizza Hut offers in-store pickup, curbside pickup, no-contact delivery, and standard delivery.
How can I place an order at Pizza Hut Federal Way?
You can order online via Pizza Hut's website or mobile app for delivery, carryout, or curbside pickup.
What are some popular menu items at Pizza Hut Federal Way?
Popular items include Meat Lovers® pizza, Original Stuffed Crust®, signature wings, pastas, and desserts.
Is Pizza Hut Federal Way accessible for wheelchair users?
Yes, the location has a wheelchair accessible entrance and restroom.
Can I pay with a debit card at Pizza Hut in Federal Way?
Yes, Pizza Hut Federal Way accepts debit card payments and does not require cash only.
What are some nearby Vietnamese restaurants around Pizza Hut Federal Way?
Nearby Vietnamese restaurants include Non La WA, Hello Banh Mi, and Hi Banh Mi, where you can enjoy bubble tea and authentic dishes.
What other food and drink spots are near Pizza Hut on 21st Ave SW?
Close by are Jersey's Sports Bar for drinks and sports viewing, and Easy Espresso Coffee for coffee and cafe fare.
Are there any wellness or beauty services near Pizza Hut Federal Way?
Yes, nearby options include Crystal Nails and Spa, T Orchid Nail Spa, North Shore Hair Studio, and Essential Massage for spa, salon, and therapy services.