McDonald's

3.3
2916 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
34814 Pacific Hwy S, Federal Way, WA
98003, United States

Hours

Reviews

3.3
2,916 reviews
5 stars
904
4 stars
610
3 stars
561
2 stars
236
1 star
605

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, particularly management, leading to negative experiences.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, causing frustration among customers.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning issues like cold or improperly prepared items.

Wait Times

Long wait times were a common complaint, with many customers noting delays in receiving their orders.

Cleanliness

The cleanliness of the restaurant, including bathrooms and dining areas, was frequently criticized.
  • TS
    Tashayla Staves
    Nov 17, 2025
    5.0
    I don’t care I love McDonald’s McDonald’s it’s so freaking good like I don’t even understand their fries are the best and also the Frappuccino are so freaking good. You’re doing such a good job at McDonald’s.
  • TG
    That Guy
    Nov 17, 2025
    1.0
    I called in about my order online, I order 6x breakfast burgers that was a buy one get one FREE. Did I receive any free products? No. I was supposed to receive three, it said on the order but I didn't. I called and she tells me they don't do that. So I guess both door dash and urber needs to update their shit is what you're telling me. Anyways I would say the food is good, but I'm not happy with the service.
  • AS
    Aaron Sehlin
    Nov 14, 2025
    1.0
    Gave me cold French fries twice
  • DJ
    Dorina Jiling
    Nov 9, 2025
    1.0
    You guys need to fire who ever is handling packing the deliveries, because they clearly do not care and don’t want to work. We keep getting insanely wrong orders with many items missing. This is not the first time, nor the second, or third. It’s almost as if they see the order and just put what ever they have in the bag. How can I order medium fries and a double cheese burger and get chickens nuggets only? Now we made a big order and three of the burgers aren’t even there, the other half of the order is wrong. I got my money back but that really isn’t the point, there is obviously something very wrong happening there if you cannot get a persons order correct.
  • MG
    Michelle Guajardo
    Oct 27, 2025
    1.0
    Dyna should be fired. I had my toddler son with me and after ordering my food, I asked if the bathroom had a changing table, as my son needed his diaper changed. I was told that the bathroom in the play "palace" did, by an employee. Upon going to that bathroom, there was no changing table. I had to change my son's poop filled diaper on the floor, around other people eating. This was upsetting for me, my son, and the other diners. Confused, I politely asked afterwards, why there was no changing table in an area designated for kids to come eat and play ( the indoor playground) The manager, Dyna, was instantly very hostile and rude, and snapped " We aren't required to have one!" I replied, " Well I know you're not required, but its a bit odd not to, when it's a play area for kids.." And I was about to ask if they were planning to get one, so I could plan ahead in the future, thinking one would be installed, but before I had the chance she interrupted me and scolded at me " We actually had one and took it out! We don't have to have one!" and stormed off. The employee, that had taken my food order, was left standing there, and felt bad and apologized on her behalf, and even made the comment, that she wasn't sure how she was manager, as she is always rude like that. I requested the employee to get her, to talk to her again, as she was very rude to me, for no reason, when I had not been rude or hostile. The employee got her, and I let her know, that she should have not spoken to me like that, as I was just asking if they were going to get a changing table, but she didn't even give me chance. She then proceeded to tell me. " We took it out, because it was an order from corporate to do so" This lady should not be in the position of management, as it is a manager's job to diffuse situations, not escalate them. She was also incredibly rude, so much so, the employee felt bad and apologized on her behalf. I actually worked at McDonalds's for 2 years, and was always told a smile and kindness is part of the uniform. McDonald's is advertised as a family friendly restaurant. This particular restaurant has a designated play area and indoor playground for kids, so it should have a changing table for families. This was a terrible upsetting experience, having to change my son on a floor, while people ate, and then made even worse, being treated so poorly by management afterwards.

Frequently Asked Questions About McDonald's

What are the McDonald's's hours of operation?

McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru?

Yes, this McDonald's offers a 24/7 drive-thru service.