MG
Michelle Guajardo
Oct 27, 2025
Dyna should be fired.
I had my toddler son with me and after ordering my food, I asked if the bathroom had a changing table, as my son needed his diaper changed. I was told that the bathroom in the play "palace" did, by an employee.
Upon going to that bathroom, there was no changing table. I had to change my son's poop filled diaper on the floor, around other people eating. This was upsetting for me, my son, and the other diners.
Confused, I politely asked afterwards, why there was no changing table in an area designated for kids to come eat and play ( the indoor playground) The manager, Dyna, was instantly very hostile and rude, and snapped " We aren't required to have one!" I replied, " Well I know you're not required, but its a bit odd not to, when it's a play area for kids.." And I was about to ask if they were planning to get one, so I could plan ahead in the future, thinking one would be installed, but before I had the chance she interrupted me and scolded at me " We actually had one and took it out! We don't have to have one!" and stormed off. The employee, that had taken my food order, was left standing there, and felt bad and apologized on her behalf, and even made the comment, that she wasn't sure how she was manager, as she is always rude like that.
I requested the employee to get her, to talk to her again, as she was very rude to me, for no reason, when I had not been rude or hostile.
The employee got her, and I let her know, that she should have not spoken to me like that, as I was just asking if they were going to get a changing table, but she didn't even give me chance. She then proceeded to tell me. " We took it out, because it was an order from corporate to do so"
This lady should not be in the position of management, as it is a manager's job to diffuse situations, not escalate them. She was also incredibly rude, so much so, the employee felt bad and apologized on her behalf. I actually worked at McDonalds's for 2 years, and was always told a smile and kindness is part of the uniform.
McDonald's is advertised as a family friendly restaurant. This particular restaurant has a designated play area and indoor playground for kids, so it should have a changing table for families. This was a terrible upsetting experience, having to change my son on a floor, while people ate, and then made even worse, being treated so poorly by management afterwards.