Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and incorrect orders, indicating a consistent issue with order accuracy and efficiency.
Food Quality
Many reviews highlighted problems with food temperature and freshness, with several customers receiving cold or poorly prepared items.
Customer Service
Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions, particularly in restrooms and dining areas.
JT
Jo T
6 days ago
1.0
If I could give this location zero ⭐️ , I would. I’ve experienced repeated issues with incorrect and incomplete delivery orders. The first mistake involved receiving the wrong dessert, and the second was far more frustrating—I ordered two meals and received only one sandwich. Sauces were missing, and both drinks arrived without straws. Judging by the volume of similar complaints in other reviews, this appears to be a recurring problem. This location needs to take accountability and improve its order accuracy
BH
Boomer Hanke
Jan 3, 2026
1.0
Out of 5 times ive been here the fries are always cold. The management and staff are disrespectful and dismissive both times I've needed help.
The kiosks work and the burger cook is pretty good tho
This is the worst McDonald's I've been to
ST
Shaun Taylor
Jan 3, 2026
1.0
I work in the Sound Transit station right next-door,. McDonalds don’t open the doors for inside eating I think until six or later so all of us from the station usually just walk through the drive-through and they serve us because we don’t have a car available.we all get breakfast here all the time. We have done this ever since this station has opened. I’ve done it myself 10 times. Today all of a sudden
1-03-26 at 5:35 I walk up to the window in my uniform and they won’t serve me. They tell me they can’t serve from the window . Lying to my face even though you have served me and my fellow employees more than a dozen times . And I know what the problem is it’s the employees that are on duty now. Thanks a lot McDonald’s gal working the first window between 5:30 and 5:40 am. What’s so upsetting about this is she called another woman employee over to ask in that employee told her to go ahead and help me. But she didn’t like that answer so she went and found another employee and brought her over for her to tell me no. What’s so disgusting about this is if you would’ve just exercise some customer service it actually took longer for you to go grab two employees Because you didn’t wanna serve me. It would’ve been much quicker just to exercise actual customer service and help me. I would’ve been gone in two minutes. I was professional in my uniform and obviously you just didn’t want to provide customer service.
RR
robby reuter
Jan 2, 2026
1.0
Every. Single. Time. I come to this mcdonalds they get my order wrong. If its a customized item it could have the receipt correct, sticker on item correct, and they still make it without changes.
Items missing. Wrong orders entirely.
And they do not care.
JR
J J (regularJJ)
Dec 26, 2025
1.0
Got the coldest McDouble ever today from this McDs, and it was all hard on the bottom like cardboard as if it had been reheated at least once. Also it was 10:40 AM so I'm not sure how food can get cold that fast unless it was reheated from the night before.
Abnormally nasty low quality food for McDonalds, I wont go to this one again.
What are the operating hours of McDonald's in Federal Way, WA?
McDonald's in Federal Way, WA is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers a 24/7 drive-thru service.
What are the delivery options available at this McDonald's?
Delivery is available daily from 4:00 AM to 3:30 AM, with services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on both Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Federal Way?
The McDonald's is located at 2302 S 320th St, Federal Way, WA 98003, USA.
What nearby public transit station can I use to reach McDonald's?
You can use the Federal Way Downtown Link Station, a nearby light rail station, to get to McDonald's conveniently.
Are there other dining options near this McDonald's?
Yes, nearby restaurants include Black Angus Steakhouse, Wendy's, Outback Steakhouse, Topoki Pocha (Korean), Azteca (Mexican), and Pho Hoa (noodles).
Is there a gas station near McDonald's for refueling your car?
Yes, there's a BP gas station close to the McDonald's location for convenient refueling.
What health and medical services are available near McDonald's?
Nearby medical services include UW Medicine, Urgent Care - UW Medicine - Federal Way, Thrive Chiropractic and Wellness Center, GS Labs, Apple Physical Therapy, and various doctors and specialists.