McDonald's

3.6
2470 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
27515 Pacific Hwy S, Federal Way, WA
98003, United States

Hours

Reviews

3.6
2,470 reviews
5 stars
883
4 stars
548
3 stars
483
2 stars
201
1 star
355

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to frustrating experiences.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, causing dissatisfaction among customers.

Drive-Thru Experience

The drive-thru service was often criticized for long wait times, poor communication, and equipment issues.

Food Quality

While some customers enjoyed the food, there were complaints about cold and stale items, as well as inconsistent quality.

Cleanliness and Atmosphere

Several reviews mentioned unsanitary conditions and a lack of attention to the dining area.
  • FD
    Ferkan Duymaz
    2 days ago
    1.0
    Every time I order an iced coffee here, it tastes like iced water. I kindly ask them to use less ice and add the right amount of coffee, but they ignore it. It shouldn’t be this hard to make a consistent iced coffee. I just want to enjoy my drink without my day being ruined. Please train your staff and make this a standard.
  • ZM
    Zach McDonald
    Nov 14, 2025
    4.0
    Great location fast and reliable. Except every time I go the cost of double cheeseburger goes up. App says $3.69 but they charge 4.19! Last year was $2.79, then $3.19, 3.27, then $3.69 a few months back. Then to charge .50 more than the app! I know that each city has a few cents difference on tax but this is absurd.
  • KL
    Komal Lata
    Nov 9, 2025
    5.0
    Great service and just $5 meal. This includes Sandwich, fries, juice and nuggets
  • ST
    Steve Tuzicka
    Nov 2, 2025
    4.0
    Shady area. Had a man screaming into a phone with no one (obviously) on the other line. Police were called by arrived minutes after the man left. The employees locked the doors and asked customers to open the door for people other than the yelling man. Crazy morning breakfast.
  • AN
    Allen Niman
    Oct 26, 2025
    5.0
    Decent place and they actually have a public restroom. There is like no other place in a 2 mile radius with a public restroom...

Frequently Asked Questions About McDonald's

What are McDonald's Federal Way location's hours of operation?

McDonald's in Federal Way is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, McDonald's Federal Way has a drive-thru open 24/7.