Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service experiences.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others complain about stale or poorly prepared food.
Pricing Issues
Many customers express dissatisfaction with high prices compared to other locations, and some feel they are overcharged for items.
Cleanliness
The cleanliness of the location is frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Order Accuracy
Numerous reviews mention issues with incorrect orders and the need for customers to double-check their requests.
ST
Steve Tuzicka
2 days ago
5.0
Clean restaurant with an excellent rating on the window. I ordered a 4 piece chicken and got 5. The staff/franchise owner was super friendly and attentive.
LW
L. “Lee” Williams
Nov 16, 2025
1.0
I spent 25 dollars on three terrible burgers.
No lettuce just a large onion and tomato drenched in ketchup and mayonnaise.
Bacon quality was poor.
All three burgers were not edible and went straight to the trash.
CA
Coco Asia
Nov 16, 2025
1.0
The nerve.. I was completely appalled by the price then the quality was straight bull.
Bacon cheeseburger deluxe with a large onion and tomatoes drenched in ketchup and mayonnaise no lettuce, poor bacon quality for 7.99 get real.
I threw all 3 burgers in the trash 🗑️
RL
Robert Lawe
Nov 12, 2025
3.0
DQ is good if all you want is a frozen treat but still Overpriced.
MR
Matthew Rice
Oct 31, 2025
5.0
Ice cream is great but the food goes up and down throughout the decades...
What are the operating hours of Dairy Queen Grill & Chill in Federal Way, WA?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:30 PM.
Does the Dairy Queen Grill & Chill at 2305 SW 336th St have drive-thru service?
Yes, this Dairy Queen location offers drive-thru service.
Is this Dairy Queen location family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place your order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/12484/.
Are there exclusive deals available through a mobile app for Dairy Queen?
Yes, you can download the Dairy Queen app for exclusive deals.
What nearby places of interest can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Twin Lakes Shopping Center for shopping and furniture stores, enjoy a meal at Godfathers Pizza or Magic Wok, or relax at local salons like T&T Nails and Hair Creations.
Where is the closest pizza restaurant near Dairy Queen Grill & Chill?
Nearby pizza restaurants include Godfathers Pizza, Domino's Pizza, and Papa Murphy's.
Are there fitness or wellness options near Dairy Queen Grill & Chill?
Yes, Master Shon's Black Belt USA offers martial arts and fitness training, and Ideal Massage provides massage spa services nearby.
How can nearby ATMs help customers visiting Dairy Queen Grill & Chill?
Nearby ATMs such as Wells Fargo ATM and LibertyX Bitcoin ATM provide convenient access to cash for payment or other transactions when visiting Dairy Queen.