Customers reported inconsistent food quality, with some enjoying the blizzards and others finding the burgers poorly made or stale.
Customer Service
Mixed reviews on customer service; some praised the friendly staff while others experienced rudeness and poor handling of orders.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and unsanitary practices.
Pricing Issues
Many customers expressed concerns about high prices and being overcharged for items.
Order Accuracy
Frequent complaints about incorrect orders and issues with fulfilling requests, particularly for cakes and specific menu items.
MM
Matthew Miller
Dec 27, 2025
5.0
Love the food especially the blizzards and the staff was professional and polite
ES
Erick Stirtz
Dec 10, 2025
1.0
If 0 stars were an option. The customer is an afterthought. Constantly cut off while trying order asking if I want anything else. The blizzards get barely anything added to them then lazily mixed so the bottom half is JUST vanilla icecream. Just go buy a tub of icecream for the same price, better icecream and you won't be rushed out the door so they can take the next customers money.
BB
Buddy Burlison
Nov 29, 2025
3.0
Good food. Not to much going on for them tho. Used to come around for a good priced mushroom Swiss burger but they have said 4 times in a row their outta of it or made some excuse so honestly havent been back in a couple months. But their food was good quality when I used to go. Only gonna give 3 stars tho because the issue with always having excuses for items that aren't in the hot trays.
ST
Steve Tuzicka
Nov 22, 2025
5.0
Clean restaurant with an excellent rating on the window. I ordered a 4 piece chicken and got 5. The staff/franchise owner was super friendly and attentive.
CA
Coco Asia
Nov 16, 2025
1.0
The nerve.. I was completely appalled by the price then the quality was straight bull.
Bacon cheeseburger deluxe with a large onion and tomatoes drenched in ketchup and mayonnaise no lettuce, poor bacon quality for 7.99 get real.
I threw all 3 burgers in the trash 🗑️
What are the operating hours of Dairy Queen Grill & Chill in Federal Way, WA?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:30 PM.
Does the Dairy Queen Grill & Chill at 2305 SW 336th St have drive-thru service?
Yes, this Dairy Queen location offers drive-thru service.
Is this Dairy Queen location family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place your order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/12484/.
Are there exclusive deals available through a mobile app for Dairy Queen?
Yes, you can download the Dairy Queen app for exclusive deals.
What nearby places of interest can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Twin Lakes Shopping Center for shopping and furniture stores, enjoy a meal at Godfathers Pizza or Magic Wok, or relax at local salons like T&T Nails and Hair Creations.
Where is the closest pizza restaurant near Dairy Queen Grill & Chill?
Nearby pizza restaurants include Godfathers Pizza, Domino's Pizza, and Papa Murphy's.
Are there fitness or wellness options near Dairy Queen Grill & Chill?
Yes, Master Shon's Black Belt USA offers martial arts and fitness training, and Ideal Massage provides massage spa services nearby.
How can nearby ATMs help customers visiting Dairy Queen Grill & Chill?
Nearby ATMs such as Wells Fargo ATM and LibertyX Bitcoin ATM provide convenient access to cash for payment or other transactions when visiting Dairy Queen.