Chipotle Mexican Grill

4.0
930 reviews
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About

Mexican Restaurant
Chipotle Federal Way is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
31827 Pacific Hwy S, Federal Way, WA
98003, United States

Hours

Reviews

4.0
930 reviews
5 stars
468
4 stars
229
3 stars
72
2 stars
49
1 star
112

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing issues like undercooked ingredients, stale chips, and even foreign objects in their meals.

Customer Service

Mixed feedback on customer service; while some praised the staff for being friendly and helpful, others reported rudeness and poor handling of orders.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, noting that servings were often small and inconsistent.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some praising it while others reported unsanitary conditions.

Speed of Service

Service speed was generally appreciated, with many noting quick service despite busy times, although some experienced delays with online orders.
  • GH
    GRACE HWANG
    Nov 13, 2025
    1.0
    I saw a male employee measuring the temperature of food with a thermometer, but he was putting his bare hands into every container of food without wearing gloves. I asked him to wear gloves, but he pretended not to hear me. Another female employee wiped food around the containers with a dirty rag and then used those same hands to serve the customers’ food. Why is it so unhygienic?
  • KM
    Kyle Mickey
    Nov 9, 2025
    1.0
    Federal way location always has the very smallest potions of every Chipotle I've ever been to. I only ever order chicken the cheapest thing on the menu. And every time its like this little tiny scope. I almost walked out this time. Will not be back, Chipotle ceo is always crying about losing customers in the news and wonders why.
  • PV
    Pupa :v
    Nov 9, 2025
    2.0
    El cajero los trata con mucho desprecio, comida rapida y deliciosa su maquina para cobrarte alguna veces no funciona el problema principal es el cajero es muy grosero los demas empleados me trataron muy bien
  • RC
    Ruth Chisolm
    Nov 2, 2025
    5.0
    Always fresh Always good
  • CC
    CeCe
    Nov 2, 2025
    5.0
    Always fresh food and friendly staff. It's now a family Halloween tradition to come and get some chipotle before we trick or treat. Thanks for always being on point!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Federal Way?

Chipotle Mexican Grill in Federal Way is open daily from 10:45 AM to 11:00 PM.

Where is the Chipotle Mexican Grill located in Federal Way?

It is located at 31827 Pacific Hwy S, Federal Way, WA 98003, US.