Numerous customers reported extremely slow service, unacknowledged wait times, and poor staff attitudes, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items, with several customers expressing disappointment in the taste.
Management Concerns
Customers noted a lack of effective management presence, with complaints about unhelpful or dismissive managers, contributing to a chaotic dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed certain menu items, indicating that experiences can vary.
PL
Pearl Lee
4 days ago
1.0
It's been a while since the last time I visited here but I had a birthday coupon and gift card that I wanted to use so stopped by during their lunch hours after watching a movie. We didn't have much time and I remember they had a 15 minute rule that if the food didn't arrive within that time frame then the meal was free. Unfortunately, they stopped doing that and it seems like there is definitely a reason why. Many people talk about the slow service and I can definitely inclined to believe, even though it wasn't busy. I do think it was just our waiter, Bradley going around and maybe one other server. Additionally, I really don't like that they started doing self-seating but there is no indication of that and many reviewers have pointed out that they just stand because there is no signage or indication of finding a spot for yourself. There were also a lot of tables that needed to be cleaned as well.
My boyfriend and I found a seat then ordered the street taco lunch special, crispy dippers lunch special with a tater tot upcharge, and a six bone-in wings with Asian Zing sauce. It did take some time to get our order, refills and food which was not helping at all. And it wasn't like I could really flag on our waiter as he was either delivering or doing something else for another table. I will admit though the table next to us was being quite difficult and frustrating but they were appreciative of how well Bradley was handling their problems. He is a great server but definitely seemed like he was overwhelmed by lack of staff. Now, I haven't really had a bad food experience at Buffalo Wild Wings but this was such a big issue for me but I couldn't ask for them to remake or complain about as I was on a very short time schedule. The street tacos were so salty that I could not even take a bite without the fountain drink that comes with my order. It got to the point that I had to just stop eating. This was super unfortunate as that is the main part of my meal but it was inedible. The crispy dippers were good and the sauce was great and the wings were delicious. However, this whole experience left a very sour and disappointing taste, feeling, and waste of time.
MB
Mike Beltran
Dec 19, 2025
3.0
Although I’m a regular once or twice a month and enjoy the wings and atmosphere. It always seems understaff. I expect this now. However, what I witnessed last night was disgraceful the bartender was very slow and has the worst attitude! He got into a shouting match with two separate guests who sat at the bar for what seems like an eternity just to order a beer. The manager it seemed did nothing to diffuse the situation. One of the gentleman had his beer and left. I also noticed a couple ladies leaving the bar as well about ten minutes after they sat down. The bartender didn’t acknowledged them and take there order. Worst service I’ve ever seen. Very disappointed!
DH
David Hinson
Dec 18, 2025
1.0
Do not order DoorDash for this place the restaurant obviously doesn’t give a damn about your order regardless half ass
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Federal Way serve?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Federal Way?
The restaurant is open Monday to Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 9:30 AM to midnight.
Where is Buffalo Wild Wings located in Federal Way?
It is located at 2005 S 320th Street, Federal Way, WA 98063, United States.
How can I contact Buffalo Wild Wings in Federal Way by phone?
You can reach them at +1 253-529-7862.
Is Buffalo Wild Wings in Federal Way a sports bar as well as a restaurant?
Yes, it is categorized as a sports bar, chicken wings restaurant, and takeout restaurant.
Does Buffalo Wild Wings in Federal Way have an online presence for more information?
Yes, you can visit their website at https://www.buffalowildwings.com/locations/us/wa/federal-way/2005-s-320th-st/sports-bar-886/
What nearby parking options are available when visiting Buffalo Wild Wings in Federal Way?
The Commons Mall Parking is nearby, providing convenient parking options for visitors to Buffalo Wild Wings.
Are there other dining options near Buffalo Wild Wings in Federal Way?
Yes, nearby restaurants include McGrath's Fish House (seafood), Mama Stortini's (Italian/American), El Rinconsito (Mexican), and Red Lobster (seafood/American).
What nearby places can enhance my visit to Buffalo Wild Wings in Federal Way?
You can visit nearby spots like Starbucks for coffee, Baskin Robbins for desserts, and Things Remembered for customized gifts.
Are there any nearby retail stores near Buffalo Wild Wings in Federal Way for additional shopping?
Yes, nearby retail stores include Payless ShoeSource, Claire's, and Champs Sports for fashion and sporting goods.