Baskin-Robbins

Reviews

• TP

  tran phuong

  Sep 21, 2025
  1.0
  I didn't write a comment if it was not super exceptional bad or good! And this time I am super upset to share you a bad experience about this store! I ordered the cake for my boyfriend surprise birthday party at this store because he loves ice-cream cake! I ordered it on Thursday for our Sunday party, so they can have sometime to make it! One and half day later, when I got out of work, I got their voice message for changing the flavors of my cake because they ran out of the one that I ordered! I called them back to the numbers they left in the voicemail! Somebody at the store pick up the phone, and wrote down my agreement of their change! I just need the cake design in birthday man favorite color, so the taste of the cake can be change. i told them do the best they can, as long as I have the cake on time for my party! He already wrote down my note, and I also special told them that I won't able to pick up the phone when I am at work, so please don't try to call me, just do the best you can! I need the cake for Sunday! Today they call me again when I was at work and told me they couldn't do my cake because I couldn't catch the phone, when I call back the store, the man catch the phone told me I have to pay him $40 per hour on the top of the cake to make my cake! He was so rude to ask me to pay him $40 per hour to make my cake when the problem is from their store ! First they toke my order and didn't know they ran out the stuff to make it. Second they didn't work well together as a team or has good order system to update that I called back and made the agreement about the order! Third, the employees, specially the cake builder service was terrible, he didn't put the clients and business on the top when he ask me $40 per hour for him to stay to make my cake because their fault! If their management won't change and they keep treat client this way , they will be closed soon!
• JG

  J G

  Sep 15, 2025
  1.0
  I had just gotten a tooth surgery so I couldn’t eat anything and decided to come in and get a chocolate peanut butter shake. It was not good at all. Very runny, the peanut butter wasn’t sweet, and the chocolate ice cream seemed old. Plus it was almost $20 for one crappy shake!! I won’t return here ever
• AJ

  Ahbie Johnson

  Sep 15, 2025
  1.0
  I was very disappointed in this location. I redeemed my rewards for a frozen milkshake. But unfortunately they didn’t make the consistency right. When I let the staff know about it they just said that they followed a measurement. But I told them the last time I purchased a milkshake it wasn’t like that. It was liquid instead of frozen.They didn’t even care to look on the drink or offer to make it right. I’ve been a customer here for a long time. Now I don’t have any desire to come back as they don’t really care about their customer.
• JL

  Jason L

  Jul 11, 2025
  4.0
  Stopped by Baskin Robbins inside the Commons Mall in Federal Way. You don’t see many of these around anymore, so it was a nice little surprise. It’s located right in the mall, with ample parking and food court seating nearby. Restrooms are also accessible inside the mall. Service was good. It was nothing extraordinary, but smooth and without issues. I knew what I wanted, got it quickly, paid, and left. A simple, satisfying visit. Efficient: Yes First-Time Friendliness: Yes Would I Return: Yes JY review
• MH

  Magdalena Hansen

  Jun 22, 2025
  3.0
  I asked: Could you please write "Congratulations Luke"? And this was what we got. I mean, the cake tasted great, and was a hit. But the decorations left much to be desired on a few levels.

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