Papa Johns Pizza

Reviews

• AW

  Adam Wojtowecz

  6 days ago
  2.0
  This going to be a journey so brace yourselves. Google Whenever I search Papa John's on Google Maps I get Papa John's, Dominos, Pizza Hut, local shops, etc. Google Search is trash. This is 2025, tech is supposed to be getting better I thought. Papa John's (Mostly the web not this store) I ordered online and at the confirmation I was met with a message stating that my pizza would be ready tomorrow (ordered on 11/18 ready on 11/19). Well, I never set it for a future delivery. I wanted it as soon as possible. So, I called the store, and they told me that they could not change the order date. Which meant they could not make it. The told me to reach out to customer service. So, I used Papa chat, and they told me to reach out to the store. They told me they could not change the order. While I was typing a response my chat session was ended. So, I called the store, and they said they could only cancel the order and I could place a new one. What I was uncertain about is if my debit card had been charged or not. If it had I would have to wait to get my money back to place a new order. What a hassle. 1) Have a way to change the date in your system, it's 2025. 2) Why would the website default to a future date? 3) Essentially "hanging up on" customers doesn't help your business. The Positive I like how Papa John's pizza tastes in general. The online deals are great (if you don't have any problems ordering) The people I spoke with seemed nice and wanted to help
• LH

  Laidy Hernández

  Nov 9, 2025
  1.0
  Malísimo el servicio del empleado demoró en salir de la oficina porque estaba en su celular y nos ignoró por completo 👎🏻 nos fuimos y ni cuenta se dió. Pésimo servicio por más de que le hablamos se hacía el sordo. Si no quiere trabajar, dele la oportunidad a otro que si quiera.
• RM

  Roman M.

  Nov 7, 2025
  5.0
  Great guys and service ! Thanks
• RG

  Romelline Gonzales

  Oct 29, 2025
  1.0
  I’m really disappointed with my recent experience at this Papa John’s. My order instructions were ignored — I specifically asked for no olives and no mushrooms, but both were on the pizza. Also there were added jalapeños I did not ask for! The pizza itself was undercooked, sloppily made, and unevenly cut. When I arrived to pick up my order, the staff didn’t acknowledge me for several minutes and didn’t offer a greeting. I decided to give Papa John’s another chance after a bad experience with unprofessional staff at another location, but unfortunately this visit confirmed that the quality of service and food seems to be consistently poor.
• CS

  Chris Smith

  Oct 14, 2025
  5.0
  I went to Papa John's to get a pizza the other day and I went back to the same one on 128th. The pizza that I got from that specific store the night before was hands down the best pizza I have ever had. There was a guy that was working I did not catch his name but he was the one who made the pizza. So I went back. I was glad when I showed up and seen that he was working again. When I got there it was busy, I mean really busy, there were about four or five people in the waiting area and here's the employee, discussing the finer points of a sale with one gentleman, who was being difficult with him. The employee was handling it in a nice and calm tone. He explained the situation to the customer but it seemed like the guy was not getting the point the employee was trying to tell him. The employee then explained in a very calm and professional manner how he could help him. The customer was just being difficult for no reason. The whole time this employee was getting behind in his job. The employee was all by himself with no help and was still being as helpful as humanly possible with this customer. As I sat and waited for my turn to order I watched him blast out about 5 orders. It was absolutely amazing to watch this guy do his job. I do not think that there are very many people that could have handled that situation any better than he did. The employee was very conscious that customers were waiting and let everyone know to please have some patience because he was the only one working and had been there since the place opened at 10 am. It was 930pm when I got there. I also know he was there the night before because I got a pizza from him. He was killing it. I mean it was just him and he was getting all the orders out on time. It was crazy. I mean I had to wait for a little while but I didn't mind because I could feel how much pressure was on him at that moment so I just waited till he could get to me. I understood exactly what the problem was. He was explaining that he was having issues with his workers not showing up or calling in sick. I have never in my life seen somebody pull off what he was doing. I was absolutely impressed. My pizza took a little while to get done but that was neither here nor there. I got my pizza and he even threw in a bottle of soda because I waited so long. All in all I will not get pizza anywhere else. I would recommend having a slice of his pizza.

Frequently Asked Questions About Papa Johns Pizza