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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback highlighted poor customer service, with many reviews mentioning rude staff and unhelpful management.
Food Quality
Customers frequently complained about cold and stale food, particularly fries, and inconsistent food preparation.
Cleanliness
Several reviews noted unsanitary conditions, including dirty tables and locked restrooms.
Service Speed
Many patrons experienced long wait times for their orders, both in-store and at the drive-thru.
CB
Christopher Brenner
Nov 8, 2025
4.0
Best business in the whole lot. Tasty smoothies. Friendly employees. Fast service. Nice “are we still in the slums?” Feel. Gorgeous. Chef Mikes kiss.
M
종남김 (MC)
Nov 1, 2025
5.0
always made correctly (some McDonald’s just leave out listed ingredients like onions or pickles just cuz), gotta speak up for your online order but otherwise good service for such a rough neighborhood
AH
A. H.
Oct 27, 2025
1.0
fries are stale and never to temperature .
Definitely not standard to the golden arch, world famous, quality fries. They could make less at a time so they can cut back on waste. Food safety is most important.
SS
sophia santos
Oct 27, 2025
1.0
They never get any order right.
Tonight I used my rewards and once I get to the counter,the lady tells me that she used it as point,which wasn't the case !!!
The guy who gave us the food on the other hand was very polite and kind.
DD
Devin D
Oct 19, 2025
1.0
I always order the spicy Mccrispy why won’t they put the hot sauce on them? Only pickles and chicken? In this economy? Do better. Luckily this will be the last time me and my family go there. Hopefully they will hire a cook who follows the recipes instead of taking the shortcut.