Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and missing items from orders.
Food Quality
Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and poor handling.
Customer Care
There were numerous complaints about unprofessional staff behavior and lack of accountability from management.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, particularly during breakfast hours.
Cleanliness Concerns
Several reviews noted unsanitary conditions in the dining area and restrooms, impacting the overall experience.
CK
Ca Ko
5 days ago
5.0
Awesome McDeez
SS
Sara
Feb 7, 2026
1.0
Ordered a double quarter pounder and a quarter pounder - these were microwaved/reheated patties and not fresh. We will drive to nearby locations and not be back here.
JN
Jayk Nguyen
Jan 23, 2026
1.0
No front desk sv
RH
ryan hall
Jan 9, 2026
1.0
This store is a case study in failed leadership.
I was charged for items I did not receive. I followed every required step to get a refund. I was told to wait for the store manager. Instead of resolving it, my case was closed without response. That doesn’t happen without management allowing—or encouraging—it.
This location is run in a way that systematically avoids accountability. Orders are rushed out, cars are pulled forward, bags are handed off, and employees disappear before customers can verify what they paid for. When items are missing, the process becomes so frustrating and time-consuming that most people give up. That is not an accident. That is policy through neglect.
The problems here are consistent: missing items, poor food quality, unprofessional service, and zero ownership when things go wrong. Those are not employee-level issues. That is leadership setting the tone and walking away from standards.
The Evergreen Way location proves this clearly. Same brand, completely different outcome: accurate orders, consistent quality, and immediate accountability. Standards exist. This location simply chooses not to uphold them.
Taking someone’s money without delivering the product—and then obstructing refunds—is unacceptable in any business. The fact that it happens repeatedly here points to leadership that is either incapable or indifferent.
Avoid this location if you value your money, your time, or dealing with a business that takes responsibility for its mistakes.
KK
KryptoKing710
Jan 7, 2026
1.0
I thought McDonald's was suppose to be an American staple with integrity and swiftness. I went thru the drive thru today was told to pull forward and wait on the side a couple mins. 15mins later I went inside and asked where my order way and it was just sitting there. This place has horrible service and no one speaks English. Ill be contacting corporate and ill be back for names of everyone who worked today to make sure they get penalized or lose their jobs would be best. They make McDonald's look bad and I won't ever order from this one again.