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McDonald's

3.4
(2131 reviews)

Business Details

316 S Everett Mall Way, Everett, WA
98204, United States
(425) 347-8599
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
316 S Everett Mall Way, Everett, WA
98204, United States

Hours

Reviews

3.4
2,131 reviews
5 stars
666
4 stars
457
3 stars
430
2 stars
197
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and missing items from orders.

Food Quality

Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and poor handling.

Customer Care

There were numerous complaints about unprofessional staff behavior and lack of accountability from management.

Positive Experiences

Some customers praised specific staff members for their friendliness and helpfulness, particularly during breakfast hours.

Cleanliness Concerns

Several reviews noted unsanitary conditions in the dining area and restrooms, impacting the overall experience.
  • CK
    Ca Ko
    5 days ago
    5.0
    Awesome McDeez
  • SS
    Sara
    Feb 7, 2026
    1.0
    Ordered a double quarter pounder and a quarter pounder - these were microwaved/reheated patties and not fresh. We will drive to nearby locations and not be back here.
  • JN
    Jayk Nguyen
    Jan 23, 2026
    1.0
    No front desk sv
  • RH
    ryan hall
    Jan 9, 2026
    1.0
    This store is a case study in failed leadership. I was charged for items I did not receive. I followed every required step to get a refund. I was told to wait for the store manager. Instead of resolving it, my case was closed without response. That doesn’t happen without management allowing—or encouraging—it. This location is run in a way that systematically avoids accountability. Orders are rushed out, cars are pulled forward, bags are handed off, and employees disappear before customers can verify what they paid for. When items are missing, the process becomes so frustrating and time-consuming that most people give up. That is not an accident. That is policy through neglect. The problems here are consistent: missing items, poor food quality, unprofessional service, and zero ownership when things go wrong. Those are not employee-level issues. That is leadership setting the tone and walking away from standards. The Evergreen Way location proves this clearly. Same brand, completely different outcome: accurate orders, consistent quality, and immediate accountability. Standards exist. This location simply chooses not to uphold them. Taking someone’s money without delivering the product—and then obstructing refunds—is unacceptable in any business. The fact that it happens repeatedly here points to leadership that is either incapable or indifferent. Avoid this location if you value your money, your time, or dealing with a business that takes responsibility for its mistakes.
  • KK
    KryptoKing710
    Jan 7, 2026
    1.0
    I thought McDonald's was suppose to be an American staple with integrity and swiftness. I went thru the drive thru today was told to pull forward and wait on the side a couple mins. 15mins later I went inside and asked where my order way and it was just sitting there. This place has horrible service and no one speaks English. Ill be contacting corporate and ill be back for names of everyone who worked today to make sure they get penalized or lose their jobs would be best. They make McDonald's look bad and I won't ever order from this one again.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 316 S Everett Mall Way?

The McDonald's location at 316 S Everett Mall Way is open for dine-in from 6:00 AM to 10:00 PM every day of the week.

Does this McDonald's offer drive-thru service, and what are the hours?

Yes, this McDonald's offers drive-thru service daily from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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