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Jimmy John's

3.7
(277 reviews)

Business Details

1510 SE Everett Mall Way, Everett, WA
98208, United States
(425) 423-7600

About

Sandwich Restaurant

Location

Jimmy John's
1510 SE Everett Mall Way, Everett, WA
98208, United States

Hours

Reviews

3.7
277 reviews
5 stars
131
4 stars
50
3 stars
25
2 stars
15
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, often exceeding expectations for a fast food establishment.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the sandwiches, others criticized the portion sizes and freshness of ingredients.

Staff Behavior

Mixed reviews on staff interactions, with some praising friendly service while others reported rudeness and unprofessionalism.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area, including dirty tables and unsanitary conditions.
  • CL
    C Lovell
    Feb 15, 2026
    3.0
    I feel bad for the solo worker on a Sunday lunch shift, who obviously had a ton of pick up orders. As we walked in they immediately said "Hi, I'm so sorry but it will be about a 20 min wait to order" I saw she was in the middle of a large pick up order (making it) and we said ok; and sat nearby until we were ready. 2 more families came in, same thing. She got done earlier than the 20 mins but when she called us up to order and my kid ordered the featured ham and cheese melt we were THEN informed the broiler (?) wasn't available for hot sandwiches. We left. Is there not some spare paper to write a quick sign? "Due to short staff and online orders, service may be delayed". "Currently not able to offer melted cheese sandwiches ".
  • MM
    Mataya
    Jan 31, 2026
    1.0
    Literally had to fold my meat in half and throw 4 inches worth of bread away because there wasn't enough meat on my sub. Disappointing, id rather stick with Jersey Mike's than waste my money on jimmy John's bread.
  • MR
    Matthew Rodgers
    Nov 17, 2025
    1.0
    Got the club sandwich here today. $23 for a peice of bread with about $1.50 worth of meat on it. Absolutely flavorless and bland . Not to mention they wouldn’t take a 100 dollar bill and it was just after lunch hour so I’m sure they had a till full of money. Will not go back here ever again.
  • ZS
    Zoe Shields
    Nov 17, 2025
    1.0
    Unfortunately, this is consistently the worst Jimmy John’s location I’ve visited. Not once has my order been ready on time or prepared correctly. I decided to give it one more chance today, but the experience was the same—if not worse. I placed a mobile order and arrived to find the staff standing around, with a long line of unmade mobile orders still hanging from the printer. After I gave my name, the employee flipped through more than eight pending orders to start mine, and I still waited over 10 minutes for a single sandwich. They were also out of ingredients, so I didn’t even receive what I originally ordered. I was the only customer in the store the entire time. What’s the point of mobile ordering to “skip the wait” if I end up waiting anyway? It completely defeats the purpose.
  • LC
    L C
    Nov 10, 2025
    5.0
    Fantastic customer service from Lydia today, who went out of her way with kindness, thoroughness and professionalism. Great location 10/10

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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