Jimmy John's

3.5
391 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1307 S Canyon Rd, Ellensburg, WA
98926, United States

Hours

Reviews

3.5
391 reviews
5 stars
168
4 stars
65
3 stars
45
2 stars
29
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting 30 minutes or more for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor food presentation.

Cleanliness

The restaurant was frequently described as dirty, with complaints about the lobby, restrooms, and food preparation areas.

Staff Attitude

While some customers praised individual staff members for their friendliness, many noted a lack of professionalism and organization among the team.

Food Quality

The quality of the food received mixed reviews, with some customers enjoying the sandwiches while others reported issues like soggy bread and incorrect ingredients.
  • EK
    Emily Korf
    Nov 11, 2025
    1.0
    We've given this Jimmy John's multiple tries, but they are consistently extremely slow. We've waited 30 minutes for two easy sandwiches on a non busy day. Don't stop here on your road trip if you want to be quick. Sandwiches are good, but not worth the time when there are so many other options near by.
  • JR
    Jakob Rosman
    Nov 2, 2025
    2.0
    It seems JJ's is going towards the model of smaller buildings to save on real estate costs and encourage drive thru instead to get more sales. This is a poor model when your location revolves around pit stops to take a break when you're on your way to Spokane or Seattle. This location makes that difficult; it only takes a couple of cars to block up the driveway and you can only fit ~6 people in the building.
  • RH
    Rocky Hively
    Oct 29, 2025
    2.0
    Deliveries are consistently half an hour to 45 minutes late. Sometimes my order is right. Food is fine once it arrives.
  • JF
    Jodi Freudenberger
    Oct 26, 2025
    1.0
    For a company whose entire business model is based on speed, this location does not come close to delivering.We were surprised and frustrated that our one sandwich took 20-30 mins to make. There were only one or two people in line in front of us plus cars at the drive up window. This extended delay happened to us last time we were here; we assumed it was a fluke—until yesterday when it happened again. We will not be returning.
  • HC
    Heide Call
    Oct 25, 2025
    2.0
    The food was good and the servers were what I’d expect for a fast food joint, but the service was freaky slow and the floor was filthy.