Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
1101 E University Way, Ellensburg, WA
98926-2605, United States
Hours
Reviews
3.4
395 reviews
5 stars
133
4 stars
83
3 stars
67
2 stars
37
1 star
75
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and order inaccuracies, leading to frustration.
Food Quality
While some customers enjoyed specific items like burgers and blizzards, many complained about cold food, incorrect orders, and poor preparation.
Staff Attitude
Feedback indicated a mix of friendly service and rude behavior from staff, with some customers feeling ignored or treated poorly.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty facilities and unsanitary practices.
Pricing Concerns
Many customers felt that prices were too high for the quality of food and service received.
- AJAiden JonesNov 2, 20251.0Took almost 30 minutes for my food and they forgot half the order.
- DSDanielle SchwendOct 29, 20251.0Would not go again!
- NANubi AyalaSep 8, 20255.0The person that took our order was really really friendly and didn’t have to ask for things like ketchup or anything like that cause they were on top of it. Great service.
- JHJill HowardAug 13, 20254.0Dairy Queen ice cream...the best!
- RBRuckus BjorgaardJul 28, 20251.0Food was okay I guess, went to the drive thru to pick up our mobile order, we were told we specifically had to come inside, sounds weird, but whatever. So we go inside to get our food and not that it matters much to me but we weren't greeted, or even nearly acknowledged until someone finally came up to us and asked "what do you want" rude first off, I work customer service too and I know they teach you better. So she hands us our food (with my half full small SMASHED fries) and makes one of the drinks (a mt dew that was suppsed to be the normal but was definitely diet and with the ice we specifically asked for none of) and just walks away, so we stand there for another 5 minutes while she helps another girl with a drive thru order, still doesnt acknowledge us so I had to tell her we are still missing a blizzard so she reluctantly hands it to us (with choco chips in, i asked for none) If you hate your job so much that you cant even do it to the least of your ability then just find a different job, I shouldn't have to help you do your job lmao.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Ellensburg serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and soft-serve ice cream cones.
What are the operating hours for Dairy Queen Grill & Chill in Ellensburg?
The Dairy Queen Grill & Chill is open daily from 11:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, the location offers drive-thru service, outdoor seating, general seating, and is wheelchair accessible with high chairs available.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the restaurant welcomes families and children, offers family-friendly amenities, high chairs, and has restrooms available.
Where is Dairy Queen Grill & Chill located?
It is located at 1101 E University Way, Ellensburg, WA 98926-2605, United States.
How can I order food for pickup from Dairy Queen Grill & Chill in Ellensburg?
You can order for pickup online through their official order URL at https://www.dairyqueen.com/en-us/order/pickup/n/16754/.
Are there any nearby ice cream shops close to Dairy Queen Grill & Chill?
Yes, nearby ice cream options include Winegar's Coffee and Creamery and Winegars Homemade Ice Cream & Coffee, which are great places to explore different ice cream flavors.
What nearby venues are available for entertainment before or after visiting Dairy Queen Grill & Chill?
Nearby entertainment spots include Ellensburg Rodeo Grounds for rodeo events, Strike Central bowling alley, and Rodeo Bowl and Entertainment Center for fun and games.
Are there places nearby Dairy Queen Grill & Chill where customers can grab a coffee or quick snack?
Yes, Starbucks and 7-Eleven convenience store are close by for coffee, snacks, and quick convenience needs.
What social media and online resources are available to learn more about Dairy Queen Grill & Chill?
You can visit their official website at https://www.dairyqueen.com/en-us/locations/wa/ellensburg/1101-e-university-way/16754/ and follow their Facebook page at https://www.facebook.com/381069525241404.