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Brand Certified

Arby's

3.7
(231 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1307 North Dolarway Rd, Ellensburg, WA
98926, United States

Hours

Reviews

3.7
231 reviews
5 stars
110
4 stars
45
3 stars
24
2 stars
12
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with issues such as cold or old fries, and sandwiches that appeared spoiled.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and questionable food preparation practices.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
  • DA
    Denise Austin
    3 days ago
    5.0
    Haven't eaten at Arby's in years and was pleasantly surprised by the variety of food options. The young man at the counter was very personable (3/1/26 around 8pm). Thank you for a great experience!
  • SR
    Sara Rosenberger
    Feb 20, 2026
    4.0
    Sweet multi item lunch for under $10, love it
  • AS
    Armaandeep Singh
    Feb 13, 2026
    1.0
    I ordered online but they didn’t put my sandwich in . When i returned he was holding my sandwich that they intentionally left that . Make sure to check your food right there.
  • KL
    Katiesha Livingston
    Feb 7, 2026
    1.0
    Can you explain to me how your open 24 hours, and you have no no not a slice of roast beef in the place prepared. Fast food places have time for freshness and quality for health and for product engagement. The person at the register is proud to say with her whole chest we are out of what made this company famous in the first place roast beef.. this is a management issue clearly as if employees cannot keep of flow of marinating for time and estimated volume structure for a 24 hours establishment this falls on leaders. Explain this. So I walk away my husband and I with a burger because frozen chicken and fish does not sound appealing because of you had not the time for signature menu items you probably didn’t take the time to filter clean the fryers give your pushing that harder then the White House agendas. Thanks for nothing. Back to helping Americans get what they need while not getting a bare minimum like a meal. Do better it’s not that hard I am sure there is a franchise manual somewhere and reading is fundamental
  • JJ
    James
    Jan 31, 2026
    1.0
    Very dirty, served old fries and cold sandwiches. Messy presentation. Would expect more from a fairly brand new location. Employees standing around when drink and sauce station is a complete mess. Fast food can be so easy and simple to maintain and serve hot good food but they choose not to do so. I’m here often passing through for work but I won’t get food here again.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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