Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local des Moines Subway® Restaurant at 21425 Pacific Hwy South brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as rude and unhelpful.
Food Quality
Inconsistent food quality; some customers enjoyed fresh and well-made sandwiches, while others received poorly made or insufficiently filled sandwiches.
Cleanliness
The store is generally reported as clean, but there are instances of unsanitary practices noted by customers.
Coupon Issues
Frequent complaints about refusal to accept coupons and unclear policies regarding promotions.
Staff Attitude
Staff attitude varies significantly; some customers report positive interactions while others describe rude or dismissive behavior.
TS
Trap Soul
1 day ago
5.0
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AS B
Jan 8, 2026
5.0
I want to thank Navan for his excellent service at Subway. He was friendly and attentive. He made my order quick and accurate. He was helpful and the atmosphere was welcoming. I will definitely return because of his great attitude. Thank you Navan for making my visit pleasant.
DA
Daniel Armas
Dec 17, 2025
1.0
I have a coupon for a free Subway sandwich. I always buy at this location and I regularly use the rewards app. Today, when I tried to redeem my coupon, they told me that it is not valid at this location.
I do not understand how that makes sense, since they have no problem scanning and accepting my reward points every time I purchase there.
I even asked the employee if we could at least try scanning the code to see if it would work, and they gave me a firm no and refused to even attempt it.
The employee was very blunt and said that their manager does not allow them to redeem promotions. I felt that they did not try to offer any solution at all. Because of that, I decided to leave.
The situation was very disappointing, and it was very difficult to even have a conversation with the employee.
LM
LASHAWNDA M
Jan 4, 2023
1.0
I will never get a sandwich let alone a bag of chips from this establishment! It's a franchise of course and the owner and his wife are rude! He made my sandwich then she finished it by the time it comes for me to pay he is pressing the pos machine as well as she and I thought I saw my total so I continued to pull out my wallet soon as her husband seen some money ( I am a graveyard waitress) he started pressing away and my total was high even with my coupon he had to do two transactions. Nonetheless I will stick to CORPORATE Subways where they speak English around their customers so they won't offend others and they accept ALL coupons future customers receive in the mail!
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