McDonald's

3.5
1800 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
702 West First Street, Cle Elum, WA
98922, United States

Hours

Reviews

3.5
1,800 reviews
5 stars
582
4 stars
418
3 stars
343
2 stars
161
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with wait times often exceeding 20 minutes for simple orders.

Food Quality

Several reviews mentioned issues with food quality, including cold or poorly prepared items, and incorrect orders.

Cleanliness

While some customers appreciated the cleanliness of the bathrooms, others noted that the overall restaurant cleanliness was lacking, with overflowing trash and dirty tables.

Customer Service

Customer service experiences varied widely; some employees were praised for their friendliness, while others were criticized for rudeness and poor management.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
  • RR
    Ryan Risdon
    Nov 14, 2025
    5.0
    These folks try really hard despite being shorthanded a lot and do a great job serving their customers. Friendly and accurate is how each of my experiences have been here.
  • MW
    Mike Wells
    Nov 8, 2025
    1.0
    This is the second time I have been given wrong food here. I stop here monthly on the way to and from Seattle, I gas up and get a quarter pounder before I head up the pass. This time we placed the orders, 1/4 pounder meal and a Dr Pepper. We hit the highway and what was given to me was the wrong burger, it was a double patty something, to big to eat while driving. Update: I came back through on Tuesday 11/10, for breakfast. They forgot an item, I was still at the window waving to get their attention, there was a large girl talking on the phone and gave me the shhh sign, what is with your employees here. Finally another employee noticed us and got it fixed. You got your second chance I will not be back.
  • MS
    Melinda S
    Oct 23, 2025
    5.0
    Clean bathrooms! I pass through here a lot for travel, so that’s always appreciated. Service could be a bit faster, but it is what it is. The employees are friendly! For the food - it’s McDonalds :) I always get a cheeseburger or chicken nugget when I come through. Always hot and hits the spot.
  • AL
    Arjun Lathi
    Oct 11, 2025
    1.0
    slowest mcdonald’s i’ve ever been to. avoid at all costs
  • RR
    ReaperGU
    Sep 24, 2025
    1.0
    Second straight time i’ve sat and waited for my online order for 30+ mins. Both times i’m on my work lunch and so i’m on a limited time frame. Both times i have ordered on the app, not big orders, just enough for one. They always thank me for using the app because I would think that it would make their jobs a lot easier. This time i do the same thing, order on the app, go through drive thru, This time they tell me they are waiting on fries and it would just be a minute. I pull up front to wait, and it’s 20 mins before the food gets there! Another car rolls his window down and says “this is not fast food anymore” To which I agree. Both times i went i was late back to work either waiting for food or refunds.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Cle Elum?

McDonald's in Cle Elum is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

When is the drive-thru available at McDonald's Cle Elum?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.