McDonald's

Reviews

• JS

  Josh Skilton

  2 days ago
  2.0
  Came in about 8:30 tonight, stood at the counter fur a solid 5 minutes without a single greeting, acknowledgement, or glance in my direction sat least 5 employees worked the grill and drive thru. If I hadn’t been picking up an order fur someone else, I would have walked right back out and crossed this restaurant off my list. Acknowledging your customers is basic customer service and you failed miserably.
• EB

  Emily Baker

  Feb 17, 2026
  1.0
  The people at the counter try to up sell you when you just had a question and are really rude about it. Then they dont even get your order right. Just go to taco bell, they actually fix mistakes. Never coming back
• PR

  Pam Reily

  Feb 2, 2026
  1.0
  Use the drive thru if you don't have half an hour to get served inside. Seriously. I don't mean 30 minutes for your whole dine in meal experience. I mean just ordering and getting food. Nothing FAST about it. This restaurant is chronically understaffed but almost never hiring. I am a gig economy driver and I never wait anywhere in Cheney as much as I do here. Sunday February 1, 2026 I waited more than 20 minutes for a very, very simple order. When I asked about it after 15 minutes I was treated like a rude troublemaker by someone who told me they were waiting on getting "orange juice from the back, and also salting the muffins." She seemed to be doing a whole lot of nothing, so I wonder why she couldn't bother to go salt a muffin and grab the OJ. Two dashers came in 5+ minutes after me and both got very QUICK service, but I was there so long my customer was messaging me in the app about how long he was waiting...and he was right to think it sucked rocks. Because it did. I got an angry "sorry for the wait" as the bag was thrown up on the counter. Rude, obnoxious, and unprofessional. But that's to be expected from unmanaged children. Wouldn't you think their muffins would come salted? And if not, how does that take 20 plus minutes? They continuously ignore DoorDashers entirely until their drive thru clears, rather than doing things in the order of they get PAID in (probably by owner demand). They also ignore customers wanting to order at the counter for the benefit of the drive thru, because there are generally about half as many people working than are needed, and if they ignore you long enough you'll order with the kiosk or just leave. These kids aren't paid enough to care, and for the most part they just don't. They employ a lady who does nothing but wipe tables and dry trays, while countless customers come in that she can't be trusted to ring up. It seems like they might want to replace her with someone capable of using a cash register. She's not up for working in fast food if they can't put her in the kitchen and can't put her at the register. It's frustrating to scrap hard just to survive, and watch some chick get $17 an hour to wipe a stack of wet trays with the same 3 napkins. She's not up for it, but somehow they have a place for her but no cash to staff properly for rushes. Truly evil ownership, capitalizing on quick drive thru cash while leaving customers and drivers waiting inside. I can't imagine why they'd do this other than being unreasonably cheap. There are NO MANAGERS, just a group of 5 or less kids under 21 working in the whole place. I have literally never interacted with management at this location. Baffling I'm betting these owners aren't local to Cheney. If they are i cannot describe what awful excuses for humans they must be, letting children run their business with no help at all. I would love an opportunity to remind them that customer service matters, even when the pickup person isn't the customer. But I know that they won't care...they don't have to give a darn, because the drive thru is all that matters. So use that. Or go to an actual local burger place like Zips. You'll get better food and better service.
• SM

  Scot Morgan

  Jan 30, 2026
  1.0
  Ordered about 40 minutes before close on doordash. Doordash did a great job delivering. I ordered two 6pc nuggets, big mac, med fries. EVERYTHING WAS COLD. NO DIPPING SAUCES. My last time at this Mcdonalds. Been there about 6 times drive thru amd inside, every single time there is atleast two issues or more. Manager just walks around and does NOTHING to help staff or customers. Huge joke of a business…..
• JD

  Jennifer Doughty

  Jan 23, 2026
  4.0
  It has to be the greatest McDonald's I've ran into play people good service and they have a knob behind their counter that can open the door unlock the bathroom doors for you that's nice you don't have to wait for McDonald's at least the fries are good

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