Chipotle Mexican Grill

Reviews

• MQ

  meredith q

  1 day ago
  1.0
  I have always had neutral to good experiences at Chipotle. I decided to go to this location, since it's new and closest to my house, but I wish I didn't... Food was cold, and service was horrible. Take the extra few minutes to go to the other one by Panera.
• HK

  Harneet Kaur

  1 day ago
  1.0
  DO NOT COME HERE. I almost never write reviews, but this location was unacceptable. The staff completely ignored me at the counter even after I said ‘hello’ and ‘excuse me’ multiple times. When someone finally came over, and then questioned me about what my ‘issue’ was and why I asked for a manager. All I was trying to do was place an order - i didn’t ask for a manager. This is a clear failure of basic customer service and management. No one should be treated this way. Save your time and go to the Chipotle on 164th instead—this place seriously needs new management.
• GP

  Gabriela Petunia

  5 days ago
  1.0
  I don’t know why Chipotle just can’t get it together. This is the second time I’ve left because there’s only one person working very slowly making the burritos and the line is long. I have to say that I don’t really like the layout of this particular restaurant. The kitchen is visitable from the dining area, and I think there should be some kind of barrier between the two. Sometimes you don’t wanna see how the sausage is made.
• MA

  Micah Adams

  5 days ago
  1.0
  I wish I could leave 0 stars. By far the worse chipotle I’ve been to, it’s a beautiful new building and close to my house , so we’ve actually come 5-6 times now and every time it’s been bad with exception of once . It’s mis managed , understaffed, you won’t be greeted with a smile or treated nice , everyone looks overworked and miserable, 5/6 times the food was cold…… not luke warm, but actually cold this last time today even the rice was Cold. Maybe the whole warmer bar is broken but the rude employees make me never want to come to his location again. The kitchen is mismanaged and filthy. It’s sad to see a brand new store like this. Hopefully Chipotle Corporate will do something about this . Stay away!
• MP

  Mackel Phip

  Apr 22, 2026
  1.0
  My wife asked for a burrito and specifically said to make it half the size. Pretty simple concept, just use half the ingredients. Apparently that was too complicated, because they ignored her completely. I ordered a salad, and no one even bothered to ask about dressing—so naturally, no dressing showed up either. While I’m still adding ingredients to my salad, I overhear the cashier talking to my wife. She asks for chips and salsa. Employee: "What kind of salsa" (fair question) Wife: I don't know, what kind do you have? Employee: “I don’t know, they’re over there,” and points to where they are. Seriously? You work there and can’t name basic options like hot, medium, or pico? At that point, my wife’s just over it, doesn’t respond, and we end up with just chips. Then I ask for a side of their cilantro ranch or whatever it is—since, again, no one thought to offer dressing—and suddenly that’s an extra charge. Of course it is. To top it off, they rang us up before my order was even finished, then asked if we wanted anything else after the fact. What kind of backwards, clueless assembly line is this? So Paid for my dressing after, and left. The whole experience was sloppy, disorganized, and honestly just irritating from start to finish. As far as trying to make an excuse, they were not busy at all, and the ingredients looked like it was hit by a hurricane. A manager should be fired, and someone should be managing. Quick edit...You know how food goes in the bag first? Yea, they put the receipt in the bag at the bottom. I'm so lost for words.

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