Pizza Factory

4.3
614 reviews

About

Pizza Restaurant

Location

Pizza Factory
107 Cedar Street, Burlington, WA
98233, United States

Hours

Reviews

4.3
614 reviews
5 stars
362
4 stars
138
3 stars
61
2 stars
28
1 star
25

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several customers reported unsanitary conditions, including dirty tables and garbage on the floor.

Food Quality

Mixed reviews on food quality; some praised the pizza while others noted a decline in quality and issues with specific items.

Service

Service experiences varied, with some customers highlighting friendly staff while others reported rudeness and unprofessional behavior.

Buffet Experience

The lunch buffet received positive feedback for its value, but some customers noted issues with pizza availability and salad bar variety.

Pricing

Many customers found the prices to be high for the quality and selection offered.
  • FG
    Fishy GTA
    6 days ago
    1.0
    When we walked in there wasn't a single person there. The salad bar was tore up. Only 2 high tables were clean. Garbage all over the floor. One employee in the back room making up boxes. Another standing at the fridge doors . Making a list I presume? Not really sure. .
  • MH
    Matt Hughes
    Dec 26, 2025
    1.0
    This is regarding tonight’s delivery. While doing some work on the house I decided to order pizza. The work I was doing was kind of loud so I stopped ten minutes early as the delivery time was coming up. I didn’t realize it had already been delivered and sitting on my doorstep for 25 minutes. The girl pressed the doorbell one time and waited one minute. My phone number is on the receipt in huge bold numbers. I had also pre paid a 20% tip amount online. I called to ask why she didn’t call and the guy said they have no control over what door dash does and there’s nothing he can do. I’m a regular customer here and spends hundreds on their pizza. This was totally unacceptable.
  • MD
    Mario R. (DaCoolDude)
    Dec 15, 2025
    5.0
    I've gone here a couple of times and it's always been with friends or at least with one other person and it's a great place to hang out and enjoy some good pizza, their soup of the day and their salad bar for the all you can eat lunch buffet for about $13-$14 per person. (I want to say drink is included, not sure) 11 to 2. I highly recommend for dining in or take out. Pizza is great
  • KM
    K. Metz
    Dec 9, 2025
    5.0
    The food was really good. There's not much to say about the service. The cooks are behind the counter and there's no waiters or waitresses. The tables and seating were not great but not terribly either. Overall it was a decent experience the food was good
  • JG
    Jaxson Greenwell
    Nov 11, 2025
    1.0
    Very disappointed with my pizza. The quality has gone down drastically. Crust was tough and chewy, very little sauce, and the cheese lacked flavor. The toppings were the worst offender. Dry, crusty pepperoni and sausage. They used to have sausage in the roll, sear it in the pan, then sprinkle it on the pizza. Now, it's little dry sausage pellets. I don't think I'll ever return. Crazy to say, I think Dominos has better quality. Service was fine, but that's not really the point. I won't return simply because of the quality of food. Not to mention the prices. Extreme for what you get.