Jimmy John's

4.0
250 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1824 S Burlington Blvd, Burlington, WA
98233, United States

Hours

Reviews

4.0
250 reviews
5 stars
136
4 stars
52
3 stars
16
2 stars
15
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as stale bread, incorrect orders, and poorly made sandwiches.

Service Speed

Many reviews highlighted slow service, especially during busy hours or when ordering online, contradicting the brand's 'freaky fast' promise.

Cleanliness

Several customers expressed concerns about cleanliness, particularly in the bathrooms and food preparation areas.

Customer Service

While some reviews praised friendly staff, others reported poor customer service experiences, including rude interactions and unhelpful responses.
  • BM
    Becky Martin
    Oct 26, 2025
    3.0
    I like their sandwiches, lots of selections. Plenty of side options too
  • KC
    Kayla C
    Oct 17, 2025
    1.0
    I stopped into Jimmy John’s this morning and was really disappointed with my experience. The service itself was fine, but the bathroom was completely trashed and I was the first customer of the day. There was no hot water, no toilet paper, and a light flickering so badly it looked like it was about to explode. On top of that, my order was small but should have had double meat and cheese. Instead, it barely had two slices of turkey and one piece of cheese. For the price, it definitely wasn’t worth it. I’ve had better experiences at other locations, but this one really needs some attention to cleanliness and quality.
  • DP
    David Poulton
    Oct 16, 2025
    2.0
    Meh speed with freebies hidden from view
  • CD
    Coug Dad
    Sep 6, 2025
    1.0
    Unfortunately these guys can’t ever get the order right. Second time in, second time wrong.
  • TC
    Terri Conroy
    Sep 5, 2025
    1.0
    I paid 25$ for a sandwich that the prepare it couldn't care less about. Half the meat was hanging out of the bread and the meat didn't even go from end to end If I spend 25$ on a sandwich, the preparer should care about the results