Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude interactions and unprofessional behavior from staff.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and problems with mobile app orders.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions and a cold, unwelcoming atmosphere in the dining area.
Management Issues
Customers expressed concerns about management's responsiveness and the need for better staff training.
KA
Kristine Aviles
5 days ago
1.0
I went through the drive thru today to redeem my free happy meal for my baby. And was asked by 2 different people what the code was. And then was told the code wasn’t for a free happy meal it was for 20% off. So I was asked to go to the window and was told the coupon code wasn’t working and the supervisor at the time rolled her eyes at me and had the worst customer service. I left without redeeming my free happy meal then checked my app and 6000 points were taken from my account. I got to McDonald’s with 7042 and left with 1042. Every time I go to this McDonald’s I have the worst experience!! Do not go here the employees are all over the place.
CS
Christopher Smith
Jan 2, 2026
1.0
Not 24/7
MO
mike olson
Dec 24, 2025
4.0
It's McDonald's what can I tell you that you don't already know.
JM
Jello Mello
Nov 28, 2025
1.0
I ordered from this mcdonald's the day after Thanksgiving at around 6am through the app. The restaurant accepted my order, and when i got there it was closed. Since I did curbside I was unaware that the restaurant wasn't open even though it accepted my order. 2 hours later when it opened, I called the restaurant explaining that I was unable to cancel the order due to the app saying that the order was started at 6am when the restaurant was closed. I tried explaining that over the phone and was cut off multiple times by the employee and eventually just hung up on. I still haven't gotten a refund and nothing has been solved.
AJ
Alex Jackson
Nov 23, 2025
1.0
Don't go here. I went through the drive thru and the employee who spoke to me was very rude and either he didn't care about his job or he doesn't have good customer service skills. As someone who works in the food industry, it was frustrating yet understandable. We ordered a simple meal. And we found that they shorted us food and messed up our order. Not only that, the receipt was overall conpletely blank to the point I couldn't see anything on it. When we returned, we spoke with an employee they told us that the food we had was what was "on the receipt" as they could see. We ordered 2 wraps NOT spicy. Then we agreed to paying for the stuff they missed. We then got it and when we drove away and we ate the wraps, one was spicy. Not the non-spicy. They specifically spoke to me saying that it wasn't spicy when it was. I am disappointed in the service I got at this fast food place. I would rather go to Arby's right next door (no offense to Arby's food) than go back to this McDonald's again. Unless you want bad service skills and a chunky smoothie. Avoid it.
What are the regular dining hours at this McDonald's location in Burien, WA?
The McDonald's in Burien, WA is open for regular dining from 7:00 AM to 8:00 PM Monday through Thursday and Sunday, while it operates 24 hours on Friday and Saturday.
What is the drive-thru service availability at this McDonald's?
The drive-thru is open from 5:00 AM to midnight Monday through Thursday and on Sunday. It operates 24 hours on Friday and Saturday.
What delivery options does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I order McDonald's delivery online from this location?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available in the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there drive-thru service available at this McDonald's location?
Yes, this McDonald's has a drive-thru service available.
What nearby dining options are available around this McDonald's?
Nearby dining includes Taqueria Mi Barrio 2, Wendy's, Kikey's Cafe, Pho Vina Restaurant, Sushi Maki, and The Crawfish Hut, which offer diverse cuisines from Mexican and Vietnamese to seafood and sushi.
Are there convenient transit-related services near this McDonald's?
Yes, customers can find the UPS Access Point location nearby for courier and delivery services, which may be useful before or after your visit.
What other local services are near McDonald's that customers might find useful?
Nearby services include ISPComputer for IT and phone repair, Automotive Service Inc, Shell gas station with car wash, and several beauty salons such as John Roberts Hair and HairMasters.
How can I engage with McDonald's promotions or rewards at this location?
You can earn points for free food through the MyMcDonald's Rewards program available online at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.