McDonald's

3.5
1856 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15620 1st Ave S, Burien, WA
98148, United States

Hours

Reviews

3.5
1,856 reviews
5 stars
646
4 stars
382
3 stars
343
2 stars
168
1 star
317

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions and unprofessional behavior from staff.

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or stale food, particularly during busy hours.

Atmosphere

The dining environment was described as cold and unwelcoming, with some customers noting a lack of cleanliness and basic amenities.

Order Accuracy

Several customers expressed frustration over incorrect orders and issues with mobile app orders, indicating a need for better order management.

Management Issues

Reviews pointed to poor management practices, including unhelpful responses to complaints and lack of accountability among staff.
  • AJ
    Alex Jackson
    1 day ago
    1.0
    Don't go here. I went through the drive thru and the employee who spoke to me was very rude and either he didn't care about his job or he doesn't have good customer service skills. As someone who works in the food industry, it was frustrating yet understandable. We ordered a simple meal. And we found that they shorted us food and messed up our order. Not only that, the receipt was overall conpletely blank to the point I couldn't see anything on it. When we returned, we spoke with an employee they told us that the food we had was what was "on the receipt" as they could see. We ordered 2 wraps NOT spicy. Then we agreed to paying for the stuff they missed. We then got it and when we drove away and we ate the wraps, one was spicy. Not the non-spicy. They specifically spoke to me saying that it wasn't spicy when it was. I am disappointed in the service I got at this fast food place. I would rather go to Arby's right next door (no offense to Arby's food) than go back to this McDonald's again. Unless you want bad service skills and a chunky smoothie. Avoid it.
  • LP
    Luis Puente
    5 days ago
    5.0
    The app said there were no McRibs available. But, when I went to the drive thru and asked after placing an order for something else, I was told the did have it! And I ordered it!! So, why is the app unable to sell it?
  • VR
    veronica ramos
    Nov 14, 2025
    5.0
    Went through the drive through and Leo helped us he left an expression on me. He was so nice so full of joy had us laughing spoke to us in our our native language love that and wished us a good day when we left he was so sweet love the compassion you can see hes a real pleasure to have around. Leo never change my brother keep shining your light so bright you never know who you may save just by shinning your love on others. God bless you Leo may the Lord continue to fill your life with nothing but good stuff. 🙏🏾
  • JS
    Junaina Shamdeen
    Oct 29, 2025
    1.0
    My mother has been a loyal morning customer at this McDonald’s for years, but what happened on October 28th, 2025 at around 9:04 AM (Order #18) was completely unacceptable. She ordered her usual biscuit with egg only (no sausage or cheese), which was already confirmed, and then began to add coffee and a hash brown. Out of nowhere, another employee who wasn’t even taking her order cut her off mid-sentence, repeated her order in a mocking tone, and yelled “Oh my god” over the intercom. When my mom politely mentioned at the payment window that the behavior was rude, the cashier got defensive, accused her of “having an attitude,” and then slammed the window shut while yelling “STUPID” at her. Another worker at the second window apologized and looked embarrassed by what had just happened. My mom was so confident that she hadn’t done anything wrong that she even told them they could check the security footage to prove it. The whole experience left her upset, confused, and tearful. She’s a kind, patient woman who wears a hijab and speaks English as her second language. This felt like blatant disrespect, if not outright discrimination. You never know what someone might be going through personally, and treating customers like this is cruel, unprofessional, and harmful. This location needs serious accountability and retraining. A formal complaint has already been mailed to both McDonald’s corporate office and the franchise owner. I truly hope management takes this situation seriously, because no one deserves to be treated this way, ever.
  • FI
    FIZZY IZZY
    Oct 27, 2025
    1.0
    I'm giving a very low review for the poor service. Though I did not order anything, I had requested that they let my niece leave early for a family emergency I was told I had the wrong number and when trying call back, I was put on hold and my number was blocked. My niece was already having very bad anxiety and took it into her own hands to request to leave and still got rude back lash from her boss (Eidith). The boss she had got that night is very unprofessional and very snappy as well as not being a very good team leader. And on the phone her tone was lazy and a bit difficult to understand.

Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location in Burien, WA?

The McDonald's in Burien, WA is open for regular dining from 7:00 AM to 8:00 PM Monday through Thursday and Sunday, while it operates 24 hours on Friday and Saturday.

What is the drive-thru service availability at this McDonald's?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and on Sunday. It operates 24 hours on Friday and Saturday.